Program Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• The Program Account Manager (PAM) is tasked with developing and overseeing the online store aspect of designated Client program(s) while achieving and surpassing sales, profitability, and account satisfaction targets.

• In close collaboration with Sales, the PAM will formulate and implement the comprehensive online store sales strategy for assigned accounts and pinpoint new key stakeholders, whether related to the store or otherwise.

• The PAM will also closely partner with the Operations Team to enhance the operational efficiency of the assigned stores.

• Collaborate with the designated Enterprise Business Manager (EBM) and Account Manager (AM) to create and execute strategic business plans that align with corporate objectives.

• Ensure compliance with all departmental SOPs and SLAs.

• Identify, establish, and implement process enhancements to optimize the Client store experience.

• Review and apply all new and existing documented SLAs and SOPs.

• Ensure appropriate financial and operational account setup.

• Align all program activities with implementation checklists and proactively suggest improvements to meet and exceed Client expectations.

• Work collaboratively with internal departments including: Art Team, eCommerce, Merchandising, Vendor Relations, Sales Support, and Quality Control.

• Ensure compliance with Client brand standards across both the online store platform and all related merchandise.

• Oversee the user experience of the online company store, including: Site navigation, Content development, Sales funnels, and Promotional campaigns.

• Act as the primary Client and Sales contact for all matters related to the online store.

• Identify opportunities to enhance the user experience and recommend corrective measures to foster positive outcomes.

• Develop and maintain marketing calendars when not supplied by the Client to encourage store engagement and drive sales growth.

⛳️ Requirements

• An associate’s and/or bachelor’s degree in business, or equivalent experience.

• A minimum of five years of progressive account management experience in online stores, particularly within the branded and promotional merchandise sector.

• Proven experience in an online store/corporate programs, branded merchandise support role, or a similar capacity.

• Demonstrated ability to lead client sales growth and achieve results.

• Familiarity with online store platforms and their features.

• Strong operational and project management skills.

• Excellent verbal and written communication abilities, with a knack for articulating complex concepts and influencing Client stakeholders as necessary.

• Maintain the utmost level of confidentiality and professionalism at all times.

• Capable of establishing and executing organizational or departmental procedures, goals, and policies.

• High proficiency in problem-solving and proactively identifying ways to enhance customer satisfaction.

• Strong writing and editing capabilities with a keen attention to detail.

• Exceptional customer service skills.

• Organizational and time management competencies.

• Outstanding verbal and written communication skills.

• Independent self-starter who can prioritize and work within established guidelines while upholding confidentiality.

• Ability to work autonomously or as part of a team as needed by the task or project.

• Capability to organize and manage multiple competing projects.

• Strong PC skills and proficiency in MS Office.

🏝️ Benefits

• Competitive Compensation Package.

• Medical, Dental, Vision, Life, and ancillary product options.

• HSA and FSA.

• Traditional and Roth 401(k) with employer matching contributions.

• Paid Time Off including Holidays.

• An engaging work environment that promotes work-life balance.

• Opportunities for growth.

• 100% remote workforce.