Professional System Engineer – System Service

This is a fully remote position, open to applicants in Germany.

📋 Description

• Administration and support for Windows clients and servers.

• Assistance for users, end devices, printers, and standard IT workstations.

• Engagement in the support of network, firewall, VPN, and security issues.

• Help with backup, recovery, and restoration processes.

• Analysis and resolution of faults, incidents, and performance challenges.

• Assistance with rollouts, migrations, and infrastructure projects.

• Involvement in the support and technical assistance for systems within the INTEGRA® environment.

• Support at the intersections between infrastructure, business units, and ERP-related applications.

• Development, maintenance, and enhancement of technical documentation, operational manuals, and instructions.

• Responsibility for clearly defined areas, including deputy arrangements.

• Close collaboration with colleagues, internal business units, and related teams.

⛳️ Requirements

• Completed training in the IT field, such as an IT specialist for system integration, or an equivalent qualification.

• Alternatively, several years of hands-on experience in system administration or technical IT operations.

• Strong knowledge in several of the following areas: Windows 10 / 11, Windows Server, Active Directory, Microsoft 365, basic networking, firewalls / VPN, backup & recovery, and printer and client management.

• A structured, solution-oriented, and reliable working approach.

• Enjoyment in not only resolving technical issues but also thoroughly documenting them.

• A team player with a sense of responsibility and a service-oriented mindset.

• Proficient in the German language, both spoken and written.

• Experience with Sophos, security, or firewall topics is a plus.

• Knowledge in SQL Server, performance, or recovery is advantageous.

• Familiarity with ERP-related systems or operating in business-critical system landscapes.

• Exposure to INTEGRA® or similar ERP environments.

• Experience in producing and maintaining technical documentation.

• Understanding of standardized IT operational processes and delegation/coverage concepts.

🏝️ Benefits

• A positive working atmosphere — we prioritize the health and well-being of our employees.

• Permanent employment with flexible working hours and locations to enhance your work-life balance.

• Mentoring program and personalized onboarding plan for new hires.

• Opportunities for professional and personal development through training.

• A responsible and stimulating work environment with varied tasks within a dedicated team.

• Excellent working atmosphere with friendly colleagues.

• Company and team events, along with fitness facilities in the main building.

• Referral bonuses for employee recruitment.

• Ergonomic workstations (adjustable desks, sit-stand options) equipped with modern tools.

• Central location with convenient transport links.

• Pro rata capital-forming benefits starting from the first month of employment.

• Flat hierarchies and short decision-making processes, along with an informal "du" culture.

• A family-like working environment.

• Device leasing options (e.g., smartphone or iPad) and bike leasing.

• Company pension and benefit schemes (health and disability coverage).

• Company parking and bicycle storage facilities.

• Holiday and Christmas bonuses.

• Bonus schemes available.

• Table football, fruit baskets, and cafeteria (no catering) provided.