Professional Services Operations Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Organize training schedules in collaboration with trainers, customers, and partners according to training requests and established public training plans.

• Handle online training requests, generate orders, finalize associated documentation, and oversee related administrative responsibilities.

• Work with relevant teams to publish training calendars on websites and partner portals.

• Set up and maintain training environments utilizing Skytap, and coordinate issue resolution with appropriate teams.

• Manage Litmos, which includes updating partner records, maintaining training calendars, and issuing training certificates.

• Assist with partner and implementation professional certification procedures.

• Oversee administrative duties linked to training delivery, such as processing work authorizations, managing assignments, setting up parent projects, planning, and invoicing for vendors and customers.

• Facilitate resource scheduling and the creation of assignments.

• Develop work authorizations and budgets for subcontractor resources, ensuring proper sharing of projects with designated personnel.

• Aid subcontractors with timesheet submissions, expense reporting, invoicing, and general administrative inquiries.

• Coordinate onboarding and offboarding processes for subcontractors, including contract requests and account setup.

• Manage special billing projects and request manual invoices from Project Accounting as needed.

• Review and approve vendor invoices while collaborating with Accounts Payable to ensure prompt processing and resolution of issues.

• Assist customers and internal finance teams with inquiries related to invoices, including timesheets, budget utilization, and remaining project balances.

• Engage in regular project reviews and work with Project Managers on expired projects, order modifications, project corrections, conversions, and administrative updates.

• Evaluate customer orders and submit them for processing.

• Create opportunities and quotations in Salesforce at the request of Services Leaders and Project Managers.

• Support the development of Statements of Work and related project documentation.

• Coordinate approval workflows and legal requests.

• Offer operational and administrative assistance for Professional Services projects and training engagements.

⛳️ Requirements

• Prior experience in project coordination, operations, professional services administration, training operations, or resource management.

• Excellent organizational abilities with remarkable attention to detail.

• Capability to manage numerous priorities and coordinate activities across international teams.

• Experience engaging in customer-facing and cross-functional processes.

• Strong communication and stakeholder management skills.

• Proficient in working with administrative systems and business applications.

• Familiarity with Salesforce, Litmos, or Skytap is a plus.

• Proficient in English, both written and verbal.

🏝️ Benefits

• Remote-first, international delivery environment with robust peer support.

• Exposure to complex enterprise customers and real-world identity security challenges.

• Competitive compensation and benefits, along with clear opportunities for growth.