Professional Services Manager

This is a fully remote position, open to applicants in India.

📋 Description

• Assist in the implementation, integration, and migration for customers.

• Serve as a technical escalation resource for colleagues.

• Mentor and guide engineers on both technical and client-facing competencies.

• Ensure the quality and consistency of deliverables.

• Oversee performance assessments and development planning.

• Collaborate across various functions including PM, TAM, and technical teams.

• Manage customer escalations and facilitate critical discussions.

⛳️ Requirements

• A minimum of 2 years in Professional Services, Consulting, or Technical Delivery within a security vendor, along with SOC/IR experience, federal Cyber Protection Team experience, or a combination of these backgrounds.

• At least 1 year of experience in mentoring or leading engineers.

• Demonstrated ability to deliver intricate customer solutions.

• Excellent communication skills in client-facing scenarios.

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field; relevant work experience may be considered in lieu of a degree.

• Proven experience working within Security Operations Centers (SOCs) and familiarity with Incident Response (IR) protocols and procedures.

• A solid understanding of contemporary cybersecurity technologies and methodologies.

• Capability to rapidly comprehend complex technical concepts and articulate them clearly in both verbal and written formats, including the creation of supporting network diagrams or illustrations when needed.

🏝️ Benefits

• Competitive Benefits & Compensation.

• Stock Options.

• Opportunities for Training & Professional Development.

• MacBook Pro provided.

• Positive Company Culture.

• Emphasis on collaboration and innovation.

• Opportunities for community service and volunteering.