Professional Services Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee comprehensive deployments, serving as the main contact after the sale, which includes pre-deployment planning, managing hardware logistics, aligning stakeholders, providing on-site assistance, and facilitating go-live readiness.

• Provide role-specific training to customer drone teams, public safety personnel, command staff, and IT groups.

• Assist customers in developing operational policies and workflows that integrate Dedrone systems with a wider array of agency technology platforms, such as Axon Evidence, body-worn cameras, and in-car video systems.

• Organize and oversee third-party training and integration service providers.

• Perform site evaluations for hardware installation and operational design.

• Create, update, and manage deployment documentation, SOP templates, training strategies, and internal transition processes.

• Offer post-deployment monitoring and escalation support.

• Communicate customer feature requests, bug reports, and process deficiencies to Product and Engineering teams.

• Participate in strategic customer meetings alongside Sales to deliver technical validation and deployment insights.

• Lead or support Proof of Concepts (POCs), including setup, training, success criteria validation, and customer feedback sessions.

• Assist with RFP/RFI submissions by providing technical and service-related information.

• Draft or evaluate Statements of Work based on the complexity of deployments and customer preparedness.

⛳️ Requirements

• A minimum of 3 years of experience in customer-facing roles such as Professional Services, Field Engineering, Sales Engineering, or Deployment.

• Hands-on experience in deploying hardware/software solutions within complex operational settings.

• Strong understanding of IP networking, SNMP, DHCP, PoE, Linux CLI, and basic system administration.

• Confident training presence; capable of clearly presenting technical processes to executives, end users, and technical teams.

• Experience collaborating with public safety agencies, particularly in law enforcement or security operations.

• Skills in project and stakeholder management; ability to oversee a deployment from initiation to successful completion.

• A genuine interest in emerging technologies, safety, and customer success.

• Willingness to travel frequently and adapt to evolving customer requirements in the field.

• Must be able to lift a minimum of 50 pounds and be physically capable of climbing ladders, stairs, and working in elevated environments.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health benefits, including medical, dental, and vision.

• Opportunities for professional development and career advancement.

• Flexible work arrangements and a supportive work culture.