Professional Services Consultant

This is a fully remote position, open to applicants in Costa Rica.

📋 Description

• Initiate project kick-offs, establish implementation plans, offer consultations on post-launch activities, and lead project review meetings.

• Develop and oversee implementation and program launch plans in partnership with customer stakeholders, aligning with their selected services package(s) and defined business objectives.

• Equip customer teams with the skills necessary to effectively manage MindTickle.

• Provide guidance on configuring the MindTickle platform, including user administration, content structuring, reporting, and analytics.

• Foster trusted relationships with customer stakeholders by designing, executing, refining, and evaluating enablement programs.

• Offer insights on communication and change management strategies to promote program adoption.

• Ensure rapid realization of value and deliver successful deployments that achieve enablement/program goals while enhancing user experience.

• Assist customer stakeholders in leveraging performance data to pinpoint knowledge or skill gaps within their teams, suggesting enablement strategies and KPIs.

• Keep precise records of timecards, project timelines, scopes, risks, and dependencies.

• Conduct strategic advisory and planning workshops for customer stakeholders.

• Collaborate with cross-functional teams, including Customer Success, Product, Sales, and Marketing.

• Contribute to industry knowledge by developing case studies, webinars, and blog posts based on insights gained and implementation experiences.

• Provide feedback on process enhancements within the Customer Success organization.

⛳️ Requirements

• A bachelor’s degree is required.

• At least 5 years of experience utilizing technology platforms to address business challenges.

• A minimum of 2 years of experience managing projects involving cross-functional global teams in complex deployments within a B2B, SaaS context.

• Experience in platform configuration, implementation, and governance across a diverse range of customers, from SMBs to Enterprises.

• Familiarity with data-driven dashboards and reporting.

• Experience as a “power user” or system administrator on a SaaS or enterprise software platform.

• Exemplary professional services skills, including training, project management, and software implementations.

• Exceptional customer management abilities and executive presence, encompassing communication, problem-solving, and proactive support.

• Proven experience in a fast-paced, hyper-growth environment.

• Knowledge of the Principles of Sales Enablement is advantageous.

• Experience and understanding of CRM technologies (e.g., SFDC, Hubspot, etc.) is beneficial.

• Previous experience in management consulting is preferred.

🏝️ Benefits

• Health insurance

• Flexible work arrangements

• Opportunities for growth

• Equal Opportunity Employer