Production Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the production workflow from the point of post-estimate approval to final delivery.

• Handle multiple projects at once while prioritizing tasks to ensure project timelines are met.

• Act as the primary liaison for vendor and supplier communications related to specific projects.

• Maintain communication, document updates in Wrike and Slack, and keep Creative Partners updated on project progress.

• Distribute art proofs to clients, gather feedback, and relay revisions to the design team until final approval is achieved.

• Create and submit precise purchase orders while confirming order details with suppliers.

• Track purchase orders, monitor production progress, schedules, and important milestones.

• Review supplier invoices, process payments, and keep comprehensive records.

• Ensure pricing accuracy and hold suppliers accountable to uphold project margins.

• Utilize Brilliant’s internal tools and technologies to facilitate project execution and fulfillment.

• Collaborate with Design, Client Success, Operations, and Fulfillment teams.

• Identify and manage delays, inventory challenges, and other exceptions with proactive solutions.

• Enhance bandwidth, resources, and workflows for effective project execution.

⛳️ Requirements

• A minimum of 2 years of experience in project management, production coordination, or a related logistics and production role.

• Prior experience with creative agencies or corporate gifting is preferred.

• Capability to work under tight deadlines while meeting customer expectations.

• Strong analytical and problem-solving abilities in a fast-paced setting.

• Exceptional verbal and written communication skills, with the ability to simplify complex issues.

• A customer-centric mindset and a commitment to delivering outstanding service.

• Technical proficiency with software applications and a quick learner of new systems.

• Familiarity with project management tools like Wrike or Asana.

• Experience with ticketing systems such as ZenDesk, Intercom, or Front.

• Ability to oversee large projects and coordinate efforts across various departments.

🏝️ Benefits

• Medical, Dental, & Vision benefits.

• Flexible PTO.

• Paid company holidays.

• Work from home setup stipend for new hires.

• Equity.

• Global footprint supporting clients across 180+ countries.

• Opportunities for growth and innovation.

• Engaging collaboration with sales, product, success, and fulfillment teams.