Product Systems Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist in the management of deposit and digital banking platforms.

• Help with system configuration and upkeep under the guidance of senior team members.

• Monitor system performance and pinpoint areas for enhancement.

• Investigate and resolve product or system issues.

• Elevate concerns to vendors or internal support teams when necessary.

• Collaborate across departments with Operations, Compliance, Vendor Management, and other groups.

• Create test plans and test cases for new products, system upgrades, and software releases.

• Conduct User Acceptance Testing and document the outcomes.

• Identify, document, and monitor system defects.

• Ensure successful implementation of product enhancements prior to production release.

• Support the rollout of new products and services.

• Coordinate project timelines and implementation tasks.

• Validate product configurations and setups.

• Participate in post-implementation reviews and troubleshooting.

• Develop and maintain standard operating procedures, user guides, system documentation, testing documentation, and product reference materials.

• Manage relationships with technology vendors.

• Track support tickets and implementation requests.

• Engage in vendor meetings and product demonstrations.

• Stay updated on new product features and system functionalities.

• Support the complete product lifecycle while gaining expertise in the Bank's systems, vendors, and digital solutions.

⛳️ Requirements

• Bachelor’s degree in Business, Finance, Information Systems, Computer Science, or a related field, or equivalent work experience.

• 1–3 years of experience in banking, financial services, business analysis, operations, or technology support.

• Strong analytical and organizational abilities.

• Exceptional written and verbal communication skills.

• Proficient in Microsoft Office, especially Excel.

• Capability to handle multiple priorities in a fast-paced setting.

• Occasionally lift and/or move up to 10 lbs.

• Proficiency in English.

• Ability to sit for extended durations and perform listed physical activities, such as twisting, bending, walking, using hands, reaching, balancing, stooping, kneeling, talking, and hearing.

• Specific vision abilities including close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

• Preferred: Experience in a financial institution.

• Preferred: Familiarity with digital banking platforms or banking operations.

• Preferred: Experience in software testing or quality assurance.

• Preferred: Interest in technology, process improvement, or product management.

🏝️ Benefits

• Employee Stock Ownership Plan.

• 401k Plan.

• Healthcare (Medical, Dental, Vision, Telehealth, Life insurance).

• 12-week Paid Parental Leave and Medical Leave, with a cap of 20 weeks for eligible team members who qualify for both.

• $5,000 Family Care Reimbursement for Childcare, Elder Care, Student Loan Debt, Pet expenses, and Down Payment Assistance.

• PTO ranging from 13 to 23 days based on tenure, with Cashout and Carryover options.

• 10 Days Sick Time.

• 11 Paid Holidays.

• 4 Days Volunteer Time.

• 2 Days Self Allowance Time.

• Tuition Assistance.

• Competitive salary and benefits package.

• Employee Stock Ownership Program.