Product Support Specialist, Intermediate – English and Japanese Fluency Required

This is a fully remote position, open to applicants in Australia.

📋 Description

• Welcome new users to the platform and assist with the setup process.

• Support customers in resolving both simple and complex challenges.

• Provide training for clients and their teams on the technology.

• Record requests and interactions using Salesforce Service Cloud.

• Offer valuable insights to the Product and Marketing departments.

⛳️ Requirements

• 3-4 years of experience in customer support.

• A degree or equivalent experience is required.

• Proficient in both written and spoken English and Japanese.

• Strong initiative along with effective troubleshooting abilities.

• Excellent organizational skills and attention to detail.

🏝️ Benefits

• Health insurance coverage.

• Opportunities for professional development.