Product Support Specialist

This is a fully remote position, open to applicants in India.

📋 Description

• Collaborate closely with Account Teams and Sales Operations Specialists to create bills of materials for solutions specified by customers.

• Generate configurations and quotes for all hardware and software solutions provided by vendors.

• Work in conjunction with Technical Architects to perform solutions performance analysis and sizing.

• Collect Pre-Sales proposals and documentation required for the Project Transition process.

• Accurately and swiftly complete pre-site qualifications and documentation.

• Develop baseline proposals and responses to RFPs.

• Educate Technical Architects on the opportunity and quoting processes and associated tools.

• Familiarity with Cisco CCW/Dell OSC/NetApp/HPE quoting tools.

⛳️ Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field.

• Strong professional communication, presentation, analytical, and problem-solving abilities.

• A minimum of 2-5 years of hands-on experience in a data center environment is required.

• In-depth knowledge of one or more of the following data center solutions: storage, networking, compute, virtualization, data center management/automation, and security.

• Resourceful and capable of working under critical conditions.

• Respectful and courteous, able to adhere to guidelines established by the company's culture.

• Strong interpersonal skills complemented by excellent presentation capabilities.

• Proficient in communicating with all levels of resources.

• Ability to influence others to drive results.

• Independent, self-motivated, proactive, and possessing a positive work attitude.

• Capable of collaborating effectively within a team and with partners.

• Customer-focused and results-oriented.

🏝️ Benefits

• Comprehensive health insurance coverage for employees, including options to extend coverage to dependents.

• Paid time off and company holidays, alongside additional leave benefits in accordance with policy.

• Flexible work arrangements that promote work-life balance.

• Opportunities for learning and development to foster continuous growth and upskilling.

• Employee wellness initiatives and programs aimed at enhancing physical and mental well-being.

• Retirement and statutory benefits compliant with Indian regulations.

• An inclusive, people-first culture that emphasizes collaboration and ownership.