Product Support Specialist

This is a fully remote position, open to applicants in Washington.

📋 Description

• Effectively manage incoming customer inquiries and ensure that all requests for information are thoroughly addressed.

• Accurately and thoroughly process customer and internal orders.

• Provide continuous support to patients and customers, including responding to inquiries about device usage and logistics.

• Ensure that communication channels via phone and email are operational during business hours.

• Establish and create accounts, onboard customers into internal systems, and maintain precise account records.

• Execute data uploads and file-transfer tasks accurately and within specified timelines.

• Maintain data integrity and confidentiality across all systems.

• Handle inventory returns, RMAs, and replacement orders effectively.

• Foster sustainable relationships through open and engaging communication with both internal and external customers.

• Collaborate with cross-functional teams to provide outstanding customer service.

• Refer customer complaints for further investigation when necessary.

• Assist with Recall or Field Corrective Action initiatives as needed.

• Collaborate closely with the team to ensure exceptional customer support and enhance Tasso customer satisfaction.

• Exhibit behavior in alignment with the Company's Code of Ethics and Conduct.

• Undertake additional responsibilities as assigned to fulfill business needs.

⛳️ Requirements

• A minimum of 1 year of experience in a customer service or product support position.

• Must reside in the Seattle area.

• Prior experience in the medical device or healthcare sector is preferred.

• Comfortable engaging in product discussions and resolving customer and patient issues.

• Self-motivated and able to navigate ambiguity and uncertainty.

• Excellent interpersonal skills, including active listening capabilities.

• Team-oriented mindset.

• Strong attention to detail in tracking and managing customer inquiries and complaints to resolution.

• Able to thrive in a fast-paced office environment with frequent telephone and computer usage.

• Preferably two years of call center experience in a medical device manufacturing setting or similar high-call-volume environment.

• Experience in complaint intake is preferred.

• Familiarity with GMP is advantageous.

🏝️ Benefits

• $24/hr - $26/hr based on experience + Stock Options

• 95% paid Medical

• 100% Dental & Vision coverage for employees

• Generous subsidies for dependents

• 11 Paid Holidays

• Generous Time Off policies

• 401K with Employer Match

• Paid parental leave policy

• Exceptional work environment

• Mission-driven focus on healthcare