Product Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Analyze system behavior, data, and user workflows to troubleshoot application issues.

• Serve as a bridge between end users and development teams, effectively documenting and communicating issues, enhancements, and feedback.

• Conduct quality assurance testing within a product development setting, including: Release testing for new features and enhancements, Regression testing to ensure the stability of existing functionality, Developing, executing, and documenting test cases and results.

• Identify defects, verify fixes, and ensure that issues are addressed prior to production releases.

• Utilize dashboards, logs, and alerts to monitor product health and proactively detect issues.

• Assist in daily product operations, ensuring system availability and optimal performance.

• Work closely with developers and product teams to investigate root causes and suggest improvements.

• Aid in operational processes related to deployments, updates, and system modifications.

⛳️ Requirements

• Strong grasp of software systems and application workflows.

• Proficiency in SQL for data querying, validating issues, and supporting investigations.

• Practical experience with QA and software testing in product development environments.

• Familiarity with issue tracking and ticketing systems.

• Experience in supporting internally developed applications (preferred).

• Knowledge of Power Apps and Power Automate (a plus).

• Capability to read and interpret logs, dashboards, and system metrics.

🏝️ Benefits

• Remote Job