Product Support Specialist

📋 Description

• Customer Support: Delivering Tier One technical assistance. Managing support inquiries via calls, emails, and feature requests from clients. Establishing personal connections with our customers and serving as their advocate.

• Professional Services: Assisting both new and existing clients with software initiatives, including the development of Custom Reports and configuration of Custom Applications.

• Technical Documentation: Contributing to the creation and maintenance of technical documentation.

• Product Improvement: Collaborating with the Client Services and Development teams to enhance both Internal and Customer-Facing tools for better interaction with our product.

⛳️ Requirements

• 2-5 years of experience in writing SQL queries, performing data manipulation, and data cleansing.

• Strong research capabilities to gather information, troubleshoot, and document issues.

• A minimum of intermediate proficiency in Microsoft Office Excel.

• Background in Customer Support, Technical Support, and Project Management.

• Exceptional verbal and written communication skills.

• Strong analytical and problem-solving abilities.

• Excellent organizational and time management skills.

• Prior experience in Software as a Service (SaaS).

🏝️ Benefits

• EOE Statement: Datacor is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.

• Use of AI During Interviews: At Datacor, we appreciate thoughtful problem-solving and genuine perspectives. To ensure a fair and consistent evaluation process, we request that candidates refrain from using generative AI tools or external assistance during live interviews unless explicitly stated otherwise. We look forward to hearing about your experiences, your approach, and how you tackle challenges.