Product Success Partner

This is a fully remote position, open to applicants in Sweden.

📋 Description

• Collaborate with Customer Success Managers (CSMs) to develop and enhance customer Success Plans

• Leverage extensive product knowledge to pinpoint adoption gaps and identify optimization opportunities

• Assist customers in transitioning to scalable, future-oriented operational methods

• Facilitate Value Enhancement Services by addressing customer requirements

• Convey the customer perspective back to the Product, Engineering, and Customer Experience teams

⛳️ Requirements

• At least 4 years of experience in technical customer support or as a technical consultant specializing in ERP

• Background in Customer Success, consulting, implementation, or roles related to enterprise SaaS/ERP

• Proven ability to convert product features into tangible business value

• Confidence in engaging with customers regarding adoption, optimization, and value realization

• Capability to transform vague customer requirements into precise recommendations

• Familiarity with ERPx and related areas such as reporting, configuration, extensibility, APIs, and Extension Kit is highly beneficial

• Understanding of SQL and data management

• Excellent stakeholder management and communication skills

• A proactive, consultative approach with a strong emphasis on customer value, best practices, and ongoing improvement

🏝️ Benefits

• Health insurance

• Flexible Leave

• Paid Time Off policy

• Remote working opportunities

• Global Wellbeing Days

• Growth opportunities

• Commitment to sustainability

• Safe and inclusive working environment