Product Success Manager – GRC

This is a fully remote position, open to applicants in Australia, +1 more country.

📋 Description

• Drive the adoption and growth initiatives for Workiva’s GRC solutions.

• Collaborate directly with customers to enhance their experience and establish successful reference accounts.

• Work alongside internal teams to monitor customer satisfaction, implement programs, and serve as a liaison for platform deployments.

• Assess customer accounts to address platform requirements and provide technical troubleshooting.

• Evaluate the likelihood of customer renewals and assist in managing risks to reduce churn.

• Analyze customer satisfaction metrics and create strategies for improvement.

• Define product insights and metrics that influence organizational decisions.

• Act as a representative for Customer Success within Product Development to ensure that new features deliver value to customers.

• Scale new solutions and refine existing operational methods to enhance customer satisfaction.

• Collaborate with leadership on product and customer experience-related decisions.

• Coordinate with global teams on processes that ensure product success.

• Empower Customer Success teams to provide value to customers.

• Educate customers and internal teams on the advantages of new product releases.

• Travel up to 10% for customer engagements and internal events.

⛳️ Requirements

• A minimum of 4 years of experience in Customer Success, Product Management, or Professional Services within a software organization, ideally in a SaaS environment.

• An undergraduate degree or an equivalent combination of relevant professional experience.

• Familiarity with governance, risk, and compliance programs.

• Preferred experience in solution implementation.

• Knowledge of connected data solutions and the Workiva platform's suite of connected products/solutions.

• A proven record of product enablement and demonstrable customer success.

• Highly data-driven with meticulous attention to detail, committed to driving customer engagement towards business outcomes and value realization.

• Outstanding verbal and written communication skills, with the ability to lead sessions and host webinars.

• Capability to thrive in dynamic environments with constant change.

• A self-motivated, action-oriented approach with strong execution abilities.

• Strong project management skills coupled with a keen attention to detail.

• Ability to engage with business partners at all levels within the organization.

• Reliable internet access for remote work.

🏝️ Benefits

• Up to 10% travel for customer and internal events.

• Reliable internet access for remote work.

• Equal Employment Opportunity Employer.

• Reasonable accommodations for applicants with disabilities.

• Comprehensive security and privacy training tailored to employee roles.