Product Specialist Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Lead, mentor, and cultivate a team of Product Specialists who provide support to Account Executives, Account Managers, and their sales teams.

• Develop in-depth product knowledge along with consultative and customer engagement abilities.

• Set priorities and establish operational rhythms to allocate specialist resources towards high-impact opportunities.

• Oversee team performance, professional development, capacity management, and employee engagement.

• Collaborate with Account Executives and Account Managers on high-value, complex selling opportunities.

• Guide specialists through processes including discovery, product positioning, solution design, objection handling, and intricate product discussions.

• Directly engage with sellers when additional product knowledge or leadership can enhance an opportunity.

• Align with GTM and Product objectives by applying specialist expertise to strategic and underutilized products.

• Work alongside Enablement, Product, and Marketing teams to create product guidance, playbooks, messaging, training materials, and resources.

• Identify seller needs, product deficiencies, objections, and barriers to adoption.

• Collaborate across Product, Sales, Marketing, GTM Strategy & Operations, Data Science, and Enablement to enhance product commercialization and seller experience.

• Leverage seller, product, and performance data to refine the prioritization and deployment of specialist resources.

• Monitor product adoption rates, attach rates, supported opportunities, conversion metrics, specialist utilization, team development, frontline product knowledge, enablement efficacy, and seller insights.

⛳️ Requirements

• A minimum of 7 years of experience in B2B sales, account management, product specialization, solution consulting, fintech, SaaS, payments, or other complex customer-facing environments, including experience in leading and developing teams.

• Proven experience in supporting complex products or solutions that necessitate consultative discovery and extensive product expertise.

• Strong leadership capabilities with a history of coaching and nurturing high-performing teams.

• Established ability to collaborate effectively with Account Executives and Account Managers in a specialist, overlay, or consultative framework.

• Robust customer and commercial instincts with the capability to align seller needs with product functionalities and business value.

• Proficient in translating complex product functionalities into clear and engaging customer dialogues.

• Experience in cross-functional partnership across Sales, Product, Marketing, Operations, and Enablement teams.

• Excellent communication and influencing abilities, with the skill to convert frontline insights into practical recommendations.

🏝️ Benefits

• Remote work opportunities.

• Comprehensive medical insurance.

• Flexible time off policies.

• Retirement savings plans.

• Modern family planning options.