Technical Product Specialist – Electrical

This is a fully remote position, open to applicants in United States.

📋 Description

• Facilitate specialized product training customized to client roles, workflows, and maturity levels.

• Organize and lead onsite visits, encompassing agenda creation, preparation, delivery, and follow-up.

• Offer product consultations to assist clients in effectively configuring and utilizing the platform.

• Conduct customer-facing discovery sessions, workflow evaluations, and value demonstrations.

• Design and execute Proof of Value exercises linked to quantifiable client outcomes.

• Collaborate with Sales, Account Managers, and executives during pitches, demonstrations, sales finals, and rebids.

• Communicate product value and technical capabilities to both business and technical audiences.

• Guide clients in adopting best practices and aligning their internal processes with the platform and product suite.

• Provide advice on configuration and workflow decisions tailored to each client's operating model.

• Collect and prioritize client product insights, feature requests, and pain points for the Product team.

• Analyze market trends and competitive intelligence to shape Product Management and Engineering roadmaps.

• Assist in post-implementation metrics, user engagement, and retention strategies.

• Identify adoption risks and collaborate with Customer Success on corrective action plans.

⛳️ Requirements

• Experience in a client-facing role focused on product, implementation, solutions consulting, or technical training.

• Extensive knowledge of the electrical trade, including electrical design, prefab, and shop operations.

• Background in MEP subcontracting or VDC/BIM coordination within an electrical or MEP contracting firm.

• Familiarity with Revit and BIM/VDC methodologies.

• In-depth working knowledge of the product suite and the relevant industry or domain it serves.

• Demonstrated ability to lead training sessions, workshops, and presentations at the executive level.

• Experience in supporting sales cycles through demonstrations, technical Q&A, or proof-of-value initiatives.

• Excellent written and verbal communication skills, including the capacity to convey technical details as business value.

• Willingness to travel for onsite client engagements.

• Bachelor's degree or equivalent experience.

🏝️ Benefits

• Opportunity for travel during onsite client engagements.

• Customer Support Remote (United States).