Product Specialist

This is a fully remote position, open to applicants in Germany.

📋 Description

• Act as the primary product authority for Sales, Customer Success, and Account Management teams.

• Address intricate customer inquiries and transform frequently asked questions into standardized responses.

• Facilitate customer feedback sessions, roadmap discussions, and workshops, including those with enterprise clients.

• Comprehend customer challenges and provide solutions utilizing existing product features.

• Back product decisions with usage analytics and prioritized customer insights.

• Articulate product decisions and non-development choices to customers.

• Oversee custom development projects, coordinating scope, Product and Engineering teams, and delivery schedules.

• Collaborate with Sales during complex demonstrations and present the product roadmap and decisions.

• Work closely with the Head of Product to refine the product based on customer feedback.

⛳️ Requirements

• 2–4 years of experience in a customer-facing product role within B2B SaaS, such as Product Specialist, Solutions Consultant, Customer Success Manager, or Implementation Manager.

• Capability to rapidly learn a complex product in detail and communicate it clearly to individuals from various backgrounds.

• Confidence in customer interactions, including leading meetings, addressing challenging questions, and providing reasonable refusals.

• Experience in managing projects with external stakeholders, encompassing scope, timelines, and expectations.

• Ability to distill scattered customer feedback into coherent, prioritized input and extract usage data to support it.

• Regular utilization of AI tools in your daily work.

• Proficiency in German at C2 level and fluent in English.

• Bonus: experience in the fields of construction, construction technology, procurement, or product enablement.

🏝️ Benefits

• Work fully remotely from anywhere in Germany or from our office in Berlin Kreuzberg.

• Receive a new MacBook Air.

• Participate in regular company off-sites and team events.

• Enjoy a permanent contract.

• Benefit from an open feedback culture with regular one-on-one meetings and development discussions.