Product Readiness Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the operational implementation of Medrio's Early Adopter Program, including scheduling coordination, CRM tracking maintenance, sandbox provisioning management, customer follow-up coordination, and milestone progress tracking across all active pilot programs.

• Ensure launch readiness by maintaining frameworks and go/no-go checklists for new and revamped products, guaranteeing that all cross-functional teams are prepared for each release.

• Lead internal evaluations for product launches: recruit and organize Medrian evaluators, compile and analyze feedback, and ensure that insights are communicated to the appropriate product and engineering teams.

• Facilitate cross-functional execution among Product, Engineering, Professional Services, Sales, Marketing, and Support to ensure alignment and accountability throughout each product release cycle.

• Assist with the logistics and follow-up for the Product Advisory Council (ePAC/iPAC): scheduling, preparing agendas, capturing and distributing customer insights, and tracking action items to completion.

• Maintain documentation for operational readiness, including release summaries, coordination of training materials, implementation guides, and support preparation resources for each new and rebuilt product.

• Monitor key metrics related to launch readiness, progress of the early adopter program, and operational efficiency across the product portfolio.

• Convert product release milestones into precise operational plans, detailing workflows, ownership, and handoff models for each cross-functional team.

• Identify and report discrepancies between product design and operational readiness, escalating issues to the Senior Director and relevant stakeholders as necessary.

• Continuously enhance processes and frameworks to minimize friction and support scalability as Medrio's product portfolio and release frequency grow.

⛳️ Requirements

• A minimum of 5 years of relevant experience in product operations, project management, program management, or organizational readiness.

• A Bachelor's Degree is required.

• Preferred experience in SaaS or technology product environments.

• Experience in the clinical trial or life sciences industry is preferred but not mandatory.

🏝️ Benefits

• Comprehensive healthcare: US-based employees enjoy medical, dental, and vision coverage, with Medrio covering 100% of employee premiums and 50% of dependent premiums.

• Retirement contributions.

• Equity: Stock options allowing you to participate in what we are building.

• Generous parental leave.

• Flexible time off, including company-wide bonus holidays during months without public holidays.

• Stipends: A monthly mobile/internet stipend and a wellness stipend to support your work and relaxation.