Product Owner – Service Designer, Mid Level

This is a fully remote position, open to applicants in Egypt.

📋 Description

• Oversee product ownership responsibilities, which include establishing product vision, managing priorities, and facilitating the delivery of product initiatives.

• Execute service design activities aimed at identifying user needs, business challenges, and areas for enhancement.

• Lead sessions for customer journey mapping, service blueprinting, and defining workflows.

• Collect, assess, and convert business and user requirements into definitive product specifications and actionable deliverables.

• Organize and prioritize product backlogs based on business value, user impact, and project goals.

• Collaborate with cross-functional teams, which include business stakeholders, designers, developers, and operational personnel.

• Ensure stakeholder alignment through effective communication, workshops, and decision-making processes.

• Define and refine operational workflows to enhance service efficiency and user experience.

• Promote continuous improvement by analyzing feedback, identifying gaps, and suggesting enhancements.

• Document processes, requirements, user journeys, and outputs from service design activities.

⛳️ Requirements

• A Bachelor’s degree in Business, Design, Information Systems, Engineering, or a related discipline.

• 3–5 years of experience in product ownership, service design, UX design, business analysis, or similar roles.

• Demonstrated experience in managing product requirements, prioritization, and aligning with stakeholders.

• Solid understanding of service design methodologies, customer journey mapping, and principles of user-centered design.

• Experience with Agile methodologies and cross-functional delivery teams.

• Capability to translate complex business needs into structured solutions and clear product requirements.

• Excellent facilitation, communication, and presentation abilities.

• Analytical mindset with robust problem-solving skills.

• Ability to work independently and efficiently in a remote setting.

• Preferred experience with digital products, platforms, or service transformation projects.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Opportunities for professional development and career advancement.

• Flexible work hours and remote work options.

• Comprehensive health and wellness benefits.

• Collaborative and inclusive company culture.