Product Owner – Retail & Customer Loyalty

This is a fully remote position, open to applicants in Guatemala.

📋 Description

• Assist in the execution of loyalty, rewards, promotions, customer engagement, and retention initiatives across both digital and physical channels.

• Convert loyalty program specifications into comprehensive user stories, acceptance criteria, business rules, and customer workflows.

• Collaborate with marketing, analytics, and operations teams to facilitate rewards enrollment, points accumulation and redemption, promotional campaigns, targeted offers, and customer lifecycle engagement.

• Contribute to enhancing loyalty participation, increasing repeat visits, improving customer retention, and ensuring visibility of known-customer transactions.

• Outline omnichannel retail journeys that link store operations, customer identities, inventory visibility, payment options, layaway, extensions, and digital engagement tools.

• Work alongside store operations teams to guarantee that product features are practical, usable, and in line with actual store workflows.

• Take ownership of and oversee the product backlog for designated retail experience, loyalty, CRM, and customer engagement projects.

• Track product performance through customer engagement, loyalty participation, repeat transaction rates, retention statistics, campaign effectiveness, and store adoption metrics.

⛳️ Requirements

• Over 5 years of experience as a Product Owner, Business Analyst, Product Analyst, or in a Digital Product role.

• Background in supporting loyalty programs, CRM systems, retail technology, customer engagement solutions, marketing technology, or omnichannel digital products.

• Strong experience in Agile product development methodologies, particularly using Scrum or Kanban.

• Demonstrated capability in managing product backlogs, crafting user stories, defining acceptance criteria, and facilitating sprint delivery.

• Experience in supporting UAT, release validation, defect triage, and ensuring production readiness.

• Ability to collaborate closely with engineering, QA, UX/UI, analytics, marketing, operations, and business stakeholders.

• Practical knowledge of AI-enabled tools and AI-assisted workflows for documentation, research, analysis, and product delivery.

🏝️ Benefits

• Exciting opportunity to join EZCORP, a company with a start-up, purpose-driven ethos where innovative and agile problem-solving are integral to our culture, along with competitive compensation and benefits.