Product Operations Specialist

This is a fully remote position, open to applicants in Italy.

📋 Description

• Taking Ownership of Projects from Start to Finish: Overseeing projects related to new processes, workflows, internal tools, and systems — from the initial idea and analysis through to implementation, result monitoring, and optimization.

• Expanding Product-Ops Across Europe: Executing the Product-Ops strategy in Italy, France, Austria, and Germany, while standardizing processes and customizing best practices to fit the unique characteristics of each market.

• Listening and Enhancing: Collecting feedback from various teams regarding customer experience and internal processes to pinpoint opportunities for improvement.

• Connecting the Dots: Ensuring that processes are streamlined, in line with company strategy, and supportive of business objectives — while effectively communicating internal product updates and releases to both internal teams and external stakeholders.

• Meaningful Reporting: Assisting management with structured reporting and analysis regarding the projects that have been delivered.

⛳️ Requirements

• A minimum of 3 years of experience in Operations, Sales/Revenue Ops, or Operational Excellence roles (or similar), with a proven track record in process optimization and cross-functional collaboration.

• An adept user of tools: extensive knowledge of major CRM, project management, ERP, workflow, and AI platforms (such as HubSpot, Salesforce, Monday.com, Notion, Make, Zapier, Airtable, ClickUp, Asana, Jira, Google Apps Script, Claude, Gemini, n8n).

• Proficiency in English: essential for collaboration across our four markets.

• Adaptable and proactive: comfortable in dynamic, evolving environments, quick to learn, and view change as an opportunity. You don't just execute — you actively investigate problems until you identify the best solutions.

• Skilled at Simplifying: capable of making even the most complex challenges comprehensible, beginning with simple and effective solutions before scaling up — possessing excellent problem-solving, organizational, and decision-making abilities.

• Results-oriented and collaborative: you prioritize efficiency without compromising quality, meet deadlines under pressure, and view personal and business growth as an ongoing learning journey.

• Extra Bonus Points if: You have experience in a B2B SaaS company.

• A strong interest in Digital Accessibility (WCAG) and a desire to become an expert in the field.

🏝️ Benefits

• Real-World Impact: Your contributions directly enhance the digital experience for billions of users (1.3B globally), making products more usable and intuitive for everyone.

• A Dynamic Team: Work alongside developers, product managers, operations, sales, marketing, and delivery teams who uphold excellence and approach every challenge with enthusiasm.

• Autonomy and Trust: We foster a culture where every idea is valued and every voice matters. If you have a process to refine or an automation to test, you'll have the freedom and support to bring it to life.

• Radical Inclusivity: Our team is diverse, representing over 15 nationalities. We are also pet-friendly, so your dog is welcome in the office!

• True Flexibility: Benefit from a hybrid work model that respects both your personal life and your professional commitments.

• Growth from Day One: Enjoy structured onboarding, training, and real opportunities to advance your skills in a rapidly growing company.

• Breakfast and Fresh Fruit: If you visit our office in Turin, we provide everything you need to start your day right. And coffee? It's always available!