Product Operations Specialist

This is a fully remote position, open to applicants in India.

📋 Description

• Acquiring a solid understanding of Talogy solutions along with the administrative functionalities of our platforms.

• Timely and professionally addressing client support requests to ensure satisfactory outcomes for all involved.

• Delivering technical assistance for assigned client projects.

• Managing service-oriented projects on Talogy platforms with minimal support.

• Assisting clients in utilizing their assessment and development solutions independently on Talogy platforms.

• Setting up new client accounts on Talogy platforms.

• Responding to calls and emails from clients in a courteous and professional manner.

• Adhering to service level agreements (SLAs) within the designated region.

• Following established processes for documenting client interactions and work.

⛳️ Requirements

• Strong IT skills with a quick aptitude for learning new systems and administrative portals.

• Proficient in Microsoft Office applications, including Outlook, Excel, Word, Teams, etc.

• Previous experience in a client/customer service role is preferred, such as in call centers, retail, or hospitality.

• Experience in the talent management sector is advantageous but not mandatory.

• Proven ability to collaborate effectively with others, manage personal tasks, and drive assignments to completion.

🏝️ Benefits

• Opportunity for professional growth and development.

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits.

• Flexible work arrangements to promote work-life balance.