Product Operations Manager

This is a fully remote position, open to applicants in Europe.

📋 Description

• Take ownership of and manage the Product & Design toolset (Notion, Mixpanel, Metabase, Hex, Featurebase, Figma), ensuring it functions as a cohesive system.

• Facilitate product process rituals, including weekly syncs, epic demos, kickoffs, retrospectives, pre-mortems, and quarterly planning sessions.

• Develop and maintain dashboards for KPIs, adoption metrics, and usability; write SQL queries and create visualizations directly while collaborating with Product Managers on discovery analytics.

• Design and manage the customer feedback pipeline by consolidating insights from six channels (Featurebase, Sales, Customer Support, Support, Customer Advisory Board, and discovery interviews) into a weekly summary delivered to the appropriate PM at the right moment.

• Monitor which customer requests have led to implemented features, ongoing projects, or intentional declines, and provide feedback to Sales and Customer Support.

• Maintain PR/FAQ and 5 Questions templates in Notion; track which initiatives have supporting documents, identify those lacking them, and highlight gaps to the Senior Vice President of Product & Design.

• Coordinate cross-functional release logistics involving Marketing, Sales, Customer Support, and Solutions Engineering.

• Promote data integrity by advocating for consistent event taxonomy, instrumentation standards, and clear property naming conventions.

⛳️ Requirements

• You have experience in product analytics, product operations, or a related PM-adjacent role and are eager to expand into operations.

• You are proficient in SQL and comfortable using product analytics tools such as Mixpanel, Metabase, Amplitude, or comparable platforms.

• You possess organizational skills that enhance the effectiveness of others.

• You focus on building systems rather than just compiling lists.

• You are comfortable collaborating across Engineering, Design, Sales, Marketing, Customer Support, and Solutions Engineering teams.

• You demonstrate intellectual humility.

• Preferred: Experience with infrastructure, DevOps, or developer tools products.

• Familiarity with the Working Backwards / PR-FAQ framework is advantageous.

• Experience managing ClickUp or Notion is a plus.

• Background in collaborating with design and research, including tools like Figma and conducting discovery interviews.

🏝️ Benefits

• Innovative Culture: Become part of a team that is shaping the future of cloud infrastructure management.

• Growth Opportunities: Play a vital role in advancing Spacelift’s business and its partnership with AWS.

• Work-Life Balance: Enjoy a flexible work environment, including remote-first options and competitive compensation packages.

• Collaborative Team: Collaborate with passionate and talented individuals dedicated to achieving success for our customers and partners.