Product Operations Specialist

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Facilitate structured product walkthroughs to outline user journeys, pinpoint friction points, and create a foundational understanding of our funnel performance.

• Take ownership of user feedback analysis—integrating insights from reviews, support, and research into actionable recommendations.

• Manage bug triage and resolution in collaboration with Engineering, ensuring that quality issues are prioritized and resolved effectively.

• Oversee the complete delivery of product initiatives—beginning with well-defined launches such as landing pages and compliance-driven features, and expanding based on your progress.

• Collaborate with Design and Engineering to deliver thoughtful, high-quality user experiences that strike a balance between speed, clarity, and trust.

• Contribute to A/B testing, funnel analysis, and experimental design—cultivating the experimental mindset that characterizes successful growth PMs.

• Assist in transforming vague customer challenges into clear hypotheses, requirements, and strategic roadmap priorities.

• Coordinate with our engineering team based in China, ensuring daily overlap during China business hours for effective execution.

⛳️ Requirements

• 2–3 years of experience in management consulting (MBB or equivalent), product management, or product/business operations.

• Willingness to adjust working hours to maintain 3–4 hours of daily overlap with China business hours for engineering collaboration.

• Proficiency in Chinese (Mandarin) is advantageous, but not mandatory.

🏝️ Benefits

• Health insurance

• Dental coverage

• Vision coverage

• Paid time off

• Paid parental leave

• 401(K) plan with employer matching

• Wellness benefits

• Equity opportunities