Product Operations Officer

This is a fully remote position, open to applicants in Nigeria.

📋 Description

• Manages customer inquiries, complaints, and issues related to various Lendsqr products or services.

• Works alongside the product development team to identify and resolve product-related challenges and bugs.

• Observes and evaluates systems in place to offer proactive support.

• Produces relevant documentation and reports on issues escalated to customers.

• Analyzes product usage data to uncover trends and opportunities for enhancement.

• Creates and maintains product documentation, including manuals, user guides, and training resources.

• Collaborates with stakeholders to ensure alignment and provide updates on product support initiatives.

• Aids in the development and execution of product support strategies and best practices.

⛳️ Requirements

• A minimum of a 2:1 degree in engineering or a related field.

• One year of professional experience as a customer support representative, product manager, product specialist, or in a similar role.

🏝️ Benefits

• Reimbursement for internet data expenses.

• Additional company benefits as outlined by policy.