Product Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the complete release process: scheduling, release documentation, communication with stakeholders, and enforcement of protocols.

• Ensure that each release is preceded by internal readiness across Customer Success, Support, and Sales before any deployment occurs.

• Define and uphold the standard of what constitutes "ready to release" at PeopleGrove, and develop scalable processes from scratch to facilitate this.

• Act as the vital link between Product, Engineering, Customer Success, Sales, Support, and Marketing throughout each release cycle.

• Collaborate closely with the AVP of Product Marketing and Solutions Engineer on transitions from internal to external communications.

• Manage cross-functional collaboration rhythms: coordinating release meetings, maintaining RACI frameworks, and documenting processes.

• Establish and sustain the processes, templates, and tools that enable the product team to operate consistently and with high quality.

• Oversee Jira organization, sprint health, and reporting schedules.

• Develop and maintain the data and reporting systems that provide the product team with clear insights on product quality, delivery, and outcomes.

⛳️ Requirements

• 5–8+ years of experience in product operations, program management, or a senior product position at a B2B SaaS organization.

• Demonstrated experience in constructing or significantly enhancing a release process within a cross-functional setting — understands what "good" looks like and how to achieve it.

• Comfortable in holding team members accountable across departments without creating conflict — able to follow up, push back, and uphold standards while maintaining positive relationships.

• Solid understanding of standard B2B SaaS tools: Jira, Confluence, and similar platforms.

• Derives true satisfaction from optimizing systems — not focused on owning a product roadmap, but on enhancing overall team effectiveness.

🏝️ Benefits

• Health insurance

• Paid time off

• Flexible work arrangements

• Professional development opportunities