Product Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take full ownership of launch readiness from start to finish.

• Facilitate launch readiness across all product and engineering workflows.

• Develop and oversee project plans, timelines, and milestones, working backwards from the launch date.

• Establish readiness criteria and provide final go/no-go recommendations.

• Conduct weekly launch readiness meetings to monitor progress, highlight risks, and foster accountability.

• Assess the downstream effects of product launches on Operations workflows, ensuring all necessary documentation and process updates are completed.

• Track post-launch feedback, ensuring that any issues are addressed and lessons learned are documented.

• Collaborate closely with the existing Operations Enablement team.

• Partner directly with Product and Engineering Managers to gain insights into the roadmap and upcoming sprint activities.

• Analyze initiatives for their impact on users, administration, and internal operations, including potential effects on support volume.

• Convert technical tasks into comprehensible operational implications and requirements.

• Ensure that operational considerations are integrated early in the planning process, not just at the time of launch.

• Manage a consolidated Operations roadmap across CX, CS, Implementation, and TAM, providing a unified view of priorities.

• Develop a structured system to convert Operations requests into clearly defined problem statements and use cases.

• Measure impact (revenue, retention, efficiency, risk) and assist in prioritizing opportunities using analytical skills, leveraging Operations data such as CX ticket information and operational costs.

• Serve as the primary owner of the alignment between Operations and Product, clarifying trade-offs, sequencing, and anticipated business outcomes.

• Create launch runbooks to facilitate scalable go-live strategies as the organization expands.

⛳️ Requirements

• 5-8+ years of experience in product operations, project management, technical program management, or a related cross-functional role.

• Proven experience collaborating closely with Product and Engineering teams, preferably in a sprint-driven development setting.

• Demonstrated ability to manage intricate, cross-functional projects involving multiple stakeholders and dependencies.

• Strong track record of leading initiatives from uncertainty to execution, demonstrating clear ownership and follow-through.

• Capability to translate technical product tasks into operational impacts for internal teams and customers.

• Experience in developing or enhancing processes, frameworks, or playbooks that scale effectively.

• Excellent communication and stakeholder management skills, with the capacity to influence across teams.

🏝️ Benefits

• 95% coverage of medical, dental, and vision expenses.

• One-time $250 work-from-home setup allowance.

• $500 per year for Learning & Development initiatives.

• Monthly $150 allowance for cell phone and internet expenses.

• Monthly $100 wellness benefit.

• Monthly $100 co-working and commuter benefit.

• Flexible paid time off (PTO).