Product Manager – Trust & Safety

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Lead the product strategy focused on user protection, overseeing programmatic Organization Verification, KYC processes, and Fraud Detection initiatives.

• Enhance the user experience by implementing product modifications to our onboarding process that improve verification data capture while ensuring a smooth activation flow.

• Develop internal tools to enable our support teams to swiftly identify and respond to malicious actors.

• Set up monitors and alerts through providers like Stripe Radar to proactively address risks and reduce scam activities.

• Detect and address link spam that undermines Donorbox's domain authority and search ranking, including impacts in AI-driven search tools and answer engines.

• Suggest and collaborate with other Service and Product Line engineering teams on necessary adjustments within their areas of responsibility.

• Work closely with Site Reliability Engineering (SRE) to enhance WAF rules and platform monitoring capabilities.

• Partner with the Payments team to improve refund and chargeback processes, thereby reducing financial risks.

• Oversee policies related to User Generated Content, Content Safety, Spam, and Terms of Service (TOS) violations to maintain platform integrity.

• Direct the verification badge product and program.

⛳️ Requirements

• A minimum of 5 years of product management experience, with demonstrated expertise in Trust & Safety, Fintech, or B2B SaaS platforms.

• A successful history of developing and launching features related to risk mitigation, identity verification (KYC/KYB), or fraud detection.

• Familiarity with GDPR and data protection principles, along with practical experience in implementing product compliance measures (full legal expertise is not necessary, but a strong compliance mindset is essential).

• Understanding of SEO fundamentals and domain authority, particularly the effects of platform-generated spam and low-quality links on search reputation.

• A hands-on, analytical approach with a passion for diving into data to evaluate product impact and success.

• Outstanding communication and negotiation skills, with the ability to balance discussions about technical debt and stakeholder feature requests.

• A passion for the nonprofit sector and a commitment to making a positive impact.

• A global perspective that appreciates the diverse needs of organizations around the world.

• Strong analytical skills for evaluating various business scenarios, user friction points, and risk metrics.

🏝️ Benefits

• Fully remote work from the comfort of your home.

• Eligibility for an employee equity plan (stock options).

• Reimbursement package for home office expenses and professional development, up to $1.5k.

• A generous time off policy that includes 21 days (birthday included 🎉), 8 holidays of your choice, and 2 paid volunteer days.

• A wellness program featuring fitness and mindfulness classes.

• A commitment to loving your work and our mission of supporting nonprofits!