Product Manager – Platform, AI & Analytics

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct and synthesize research on customers, users, stakeholders, workflows, and market trends for designated AI, analytics, and automated workflow challenges and opportunities.

• Assist in defining personas, jobs to be done, pain points, use cases, hypotheses, and measurable outcomes.

• Leverage product analytics, customer feedback, support trends, implementation insights, and competitive data to validate priorities and suggest enhancements.

• Implement the agreed-upon product portfolio strategy and AI domain roadmap.

• Oversee designated features, capabilities, and workstreams in accordance with established priorities.

• Maintain a transparent backlog and prioritize requirements based on customer value, business impact, evidence, feasibility, dependencies, risk, and effort.

• Develop and communicate feature roadmaps, release plans, status updates, trade-offs, dependencies, and decisions.

• Transform validated needs into product requirements, user stories, acceptance criteria, workflows, prototypes, and measurable release outcomes.

• Provide daily product direction and clarification to Engineering and Design teams.

• Coordinate prototypes, proof-of-concept, usability testing, alpha, beta, pilot, and validation activities.

• Manage cross-domain and platform dependencies while contributing to integrated release planning and product readiness.

• Collaborate with Marketing, Customer Success, Implementation, Support, and Sales on launch readiness, feedback, product inquiries, and escalations.

• Ensure product and operational readiness, including documentation, training, implementation, support, data, security, quality, and release criteria.

• Monitor adoption, usage, satisfaction, quality, support trends, delivery performance, and workflow value.

• Support activities related to optimization, maintenance, migration, modernization, and end-of-life processes.

• Maintain product artifacts, decisions, metrics, risks, dependencies, and status in necessary systems and templates.

• Facilitate cross-functional working sessions and contribute to the enhancement of product management practices.

• Mentor junior colleagues by sharing product methodologies, domain expertise, and effective practices.

⛳️ Requirements

• Bachelor’s degree in business, technology, healthcare, engineering, supply chain, analytics, or a related field, or equivalent experience is preferred.

• 4–8 years of relevant experience, including product management, product ownership, business analysis, healthcare technology, enterprise SaaS, platform products, or software development is preferred.

• Experience in supporting products or capabilities through discovery, requirements development, validation, launch, adoption, and optimization.

• Proven experience in writing requirements, user stories, acceptance criteria, workflows, and decision artifacts in an Agile environment.

• Ability to apply extensive knowledge to diverse, complex assignments; develop solutions aligned with organizational objectives; and work independently with general guidance on new projects.

• Preferred experience in healthcare supply chain, inventory management, clinical workflows, EHR/ERP integration, data and analytics, or regulated products.

• Strong analytical, problem-solving, writing, facilitation, presentation, organizational, and stakeholder management skills.

• Capacity to balance multiple priorities, communicate trade-offs, and collaborate with Engineering and cross-functional teams.

• Willingness to travel approximately 20%, depending on product and customer needs.

• Customer/Vendor credentialing may be necessary (this may include vaccinations).

🏝️ Benefits

• Medical, dental, and vision coverage.

• Paid time off plan.

• Health savings account (HSA).

• 401k savings plan.

• Access to wages before payday with myFlexPay.

• Flexible spending accounts (FSAs).

• Short- and long-term disability coverage.

• Work-Life resources.

• Paid parental leave.

• Healthy lifestyle programs.