Product Manager – KYB

This is a fully remote position, open to applicants in Canada.

📋 Description

• Develop strategies and a roadmap for essential KYB capabilities, addressing prioritization trade-offs, strategic bets, and explicitly identifying work that will not be pursued.

• Conduct customer discovery to gain a comprehensive understanding of onboarding, risk, and compliance workflows for both enterprise and SMB clients, translating customer challenges into clear product narratives, business cases, and launch strategies.

• Perform market and competitive analysis to determine where KYB should take the lead, where maintaining parity is sufficient, and where new product categories need to be created.

• Collaborate with Engineering and Data teams to formulate detailed technical requirements, including APIs, platform workflows, data necessities, edge cases, acceptance criteria, and trade-offs that facilitate execution and support global scalability.

• Oversee end-to-end new product launches, working in partnership with Product Marketing, Sales, Customer Success, Solutions Engineering, and Support to successfully introduce new capabilities to enterprise and SMB customers.

• Establish and manage success metrics, such as adoption rates, conversion rates, verification rates, match quality, processing times, manual review reduction, revenue impact, and customer satisfaction levels.

⛳️ Requirements

• A minimum of 5 years in product management, demonstrating a history of delivering work that positively influenced measurable business or customer outcomes.

• Technical fluency - proficient in specifying API behaviors, analyzing platform and data architecture trade-offs, and collaborating with engineers as a peer regarding scope, edge cases, and build-versus-buy decisions.

• Strong analytical skills - capable of defining the appropriate metrics, establishing learning loops, and employing data to inform prioritization choices.

• Experience in customer discovery - regularly engaging with customers and internal teams to synthesize qualitative and quantitative insights, distinguishing between urgent requests and sustainable product opportunities.

• Go-to-market experience in guiding new products from conception to launch alongside sales, marketing, and customer success teams, ideally including enterprise sales processes.

• Ability to manage stakeholders and exert influence without direct authority across Product, Engineering, Sales, Customer Success, Support, Marketing, and Compliance, including fostering sustainable alignment on challenging trade-offs.

• Default AI fluency - adept at using modern AI tools to enhance research, drafting, prototyping, and engineering communications.

• Exceptional written communication skills - your strategy documents and PRDs should require minimal interpretation.

🏝️ Benefits

• Comprehensive Benefits: We offer a robust benefits package for full-time, permanent employees, which includes health, dental, and vision insurance, retirement plans with company matching, paid time off, parental leave, and an annual education & training stipend (equivalent to $1,000 in local currency).

• Flexible Hybrid Working Environment: Our office spaces are designed to promote both collaboration and flexibility. Enjoy weekly lunches, high-quality coffee, and regular social events. Many locations also provide parent rooms, on-site gyms, comfortable lounges, and adaptable workstations to enhance your comfort and productivity.

• Wellness: We prioritize your well-being. Team members have access to wellness workshops and events, along with a complimentary Headspace subscription to help maintain focus, balance, and energy.

• Employee Resource Groups: We believe belonging is key to achieving your best work. Our ERGs create an inclusive environment, offering support and community for employees of diverse backgrounds and their allies. We organize informative and enjoyable sessions and celebrations that are often open to the entire organization.