Product Manager II – Communications Center Automation

This is a fully remote position, open to applicants in Canada.

📋 Description

• Establish the product vision and strategic direction, ensuring it aligns with company goals and customer requirements.

• Clearly communicate the business rationale and customer value for every initiative or feature.

• Act as the recognized authority on the product, the market, and the competitive environment.

• Convert product strategy into actionable steps, deciding what to develop and when to launch it.

• Create and maintain a comprehensive development roadmap for internal teams and a high-level overview for executives and customers.

• Collect insights from customers, internal stakeholders, and market research to inform the roadmap.

• Collaborate with engineering and cross-functional teams to ensure that delivery aligns with market demands and quality expectations.

• Gather and organize ideas from customers, sales, and internal stakeholders for the product backlog.

• Prioritize features by balancing user value, development effort, time to market, and competitive advantages.

• Monitor and assess product performance, including feature adoption, customer satisfaction, and factors influencing churn/renewals.

• Conduct trials, pilots, and MVPs to validate assumptions prior to broader launches.

• Engage in continuous market and competitor research.

• Collaborate internally with engineering, sales, marketing, partner success, support, implementation, finance, legal, and the leadership team.

• Interact externally with customers, end-users, and partners for feedback to ensure the product meets real-world requirements.

• Advocate for the product through training, sales enablement, webinars, and direct customer engagement.

⛳️ Requirements

• Bachelor's degree in computer science, Business, or a related field. An advanced degree or relevant certifications (e.g., CSPO, SAFe PO) are advantageous.

• At least 5–7 years of experience in a Product Management capacity.

• Demonstrated experience managing aspects of the product development lifecycle.

• Strong grasp of Agile methodologies, especially Scrum or Kanban.

• Proficient with tools such as JIRA, Confluence, or similar platforms.

• Excellent skills in cross-functional team collaboration.

• Outstanding writing and presentation abilities.

• Strong organizational skills and meticulous attention to detail.

• Familiarity with Aha! Product Management software.

• Understanding of software engineering concepts, including APIs, databases, and cloud technology.

• Experience with Call Center software, including ACD, IVR, and AI bots.

• Proven experience utilizing AI tools to enhance product workflows, such as requirements generation, research synthesis, and drafting user stories. Knowledge of AI-native or spec-driven development (SDD) practices is a plus.

🏝️ Benefits

• Variable compensation options including incentive plans or discretionary performance bonuses.