Product Manager – Health Tech

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee daily performance metrics for the AI system, focusing on success rates, failure rates, and handoff trends—particularly after releases or the introduction of new plans.

• Leverage data to formulate and evaluate hypotheses aimed at enhancing system performance and the member experience.

• Investigate production issues and member concerns by reviewing calls directly within the AI platform, identifying root causes, and coordinating solutions.

• Conduct post-launch monitoring sessions to confirm performance and identify issues early, combining dashboard analysis with direct call evaluations.

• Gain a thorough understanding of our client's API capabilities and limitations, providing recommendations for specific enhancements needed to achieve desired outcomes.

• Gather health plan SOPs from internal stakeholders and translate them into clear, AI-compatible requirements for implementation.

• Review UAT packages from the AI vendor, testing complete call flows, identifying bugs, and granting go-live authorization.

• Manage phased rollouts across health plans, monitoring readiness, dependencies, and sequencing of rollouts.

• Act as the main internal contact for AI system updates, issues, and launches, ensuring clear and tailored communication to leadership, operations, and growth teams.

• Serve as the primary liaison to the AI vendor, overseeing bug fixes, feature development, UAT, and execution of launches.

• Keep accurate and updated documentation of plan configurations as a reliable source for active plans, credentials, and routing logic.

• Collaborate closely with internal AI, operations, and growth teams to align priorities, support implementations, and promote the adoption of new capabilities.

⛳️ Requirements

• 3–5 years of experience in product management or managing technically complex systems or platforms.

• Familiarity with AI-driven tools, automation systems, or vendor-provided technology platforms.

• Proficient in working with data dashboards and interpreting performance signals to inform decisions and drive improvements.

• Experience in supporting launches, UAT processes, and post-launch monitoring within a production setting.

• Excellent cross-functional communication skills, capable of bridging the gap between technical teams, operations, and business stakeholders.

• Highly detail-oriented with a strong commitment to execution, quality assurance, and rollout excellence.

• Ability to navigate ambiguous situations and exercise sound judgment when a defined playbook is absent.

🏝️ Benefits

• Remote work with flexible hours.

• Opportunities for career growth and development in a mission-driven organization.

• Competitive salary, annual bonus potential, and equity options.

• Comprehensive medical, dental, and vision insurance.

• 401(k) plan with company matching.

• Generous paid time off, paid company holidays, and paid parental leave.