Product Manager – Digital Distribution and Servicing

This is a fully remote position, open to applicants in United States.

📋 Description

• Define and take ownership of the digital product strategy for online insurance distribution and servicing.

• Translate business objectives into a clear product roadmap that aligns with goals for growth, efficiency, and customer experience.

• Identify opportunities to broaden digital channels, including aggregator platforms, direct-to-consumer models, and embedded insurance.

• Drive enhancements in quote-to-bind processes, emphasizing conversion rate optimization (CRO).

• Optimize digital funnels across web, mobile, and partner ecosystems.

• Lead experimentation efforts such as A/B testing to continually enhance acquisition performance.

• Design and implement scalable self-service capabilities, including policy management, claims initiation, endorsements, and renewals.

• Reduce service costs through automation and the implementation of intelligent workflows.

• Improve customer experience by creating seamless omnichannel journeys.

• Define and monitor KPIs throughout the product lifecycle.

• Utilize data to prioritize backlog items and guide product decisions.

• Collaborate with data science teams to integrate personalization, pricing insights, and predictive modeling.

• Manage the product backlog and partner closely with engineering teams using agile delivery methodologies.

• Convert business requirements into clear user stories and acceptance criteria.

• Ensure timely and high-quality delivery of product features.

• Work in collaboration with underwriting, distribution, marketing, operations, and compliance teams.

• Align senior stakeholders on roadmap priorities and necessary trade-offs.

• Serve as the “voice of the customer” in internal discussions.

• Ensure all digital journeys adhere to regulatory requirements in relevant markets.

• Collaborate closely with compliance and risk teams to integrate controls within digital processes.

• Build and lead a high-performing team of digital product managers.

⛳️ Requirements

• 5–10+ years of product management experience, preferably in insurance, fintech, or digital platform sectors.

• Strong experience in digital acquisition funnels and/or high-volume transactional products.

• Demonstrated success in delivering customer-facing digital products at scale.

• Comprehensive understanding of digital distribution models, including aggregators, direct, and embedded approaches.

• Strong analytical skills with experience in leveraging data to inform decisions.

• Familiarity with agile methodologies and product management tools such as Jira and Confluence.

• Exceptional stakeholder management and communication abilities.

• Knowledge of insurance products, including personal lines, SME, or specialty lines.

• Understanding of the policy lifecycle, encompassing quote, bind, service, claims, and renewals.

• Awareness of pricing, underwriting, and regulatory constraints.

• Willingness to travel up to 30%.

🏝️ Benefits

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance.

• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement.

• Mental Health & Wellness: Complimentary Mental Health & Enhanced Advocacy Services.

• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts, and more.