Product Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Facilitate post-sale client discovery sessions to gain insights into business objectives, customer journeys, and operational workflows.

• Collaborate with Technical Architects, Solutions Engineers, and Delivery Managers to establish a clear project scope and ensure alignment.

• Convert discovery insights into a product vision, quantifiable objectives, and a mutually agreed-upon scope baseline.

• Assist in decision-making regarding change requests, scope modifications, and timeline implications, balancing commercial, technical, and client requirements.

• Develop and manage a well-structured product backlog — clearly defining epics, user stories, and acceptance criteria with appropriate prioritization.

• Lead discussions on trade-offs with clients and internal teams, ensuring alignment with project scope and desired outcomes.

• Take ownership of the roadmap and prioritization process for migrations, new builds, and optimization initiatives.

• Collaborate closely with Delivery Managers, Technical Architects, and Engineers to ensure project delivery meets established goals.

• Provide ongoing product context during sprints, eliminating ambiguity and safeguarding scope boundaries.

• Assist with User Acceptance Testing (UAT) and client enablement prior to and following releases.

• Focus on KPIs related to conversion, Average Order Value (AOV), retention, scalability, and operational efficiency.

• Evaluate delivered functionalities with clients, suggesting iterative enhancements while adhering to scope discipline.

• Serve as a strategic product partner, fostering growth and long-term value for enterprise clients using Shopify.

• Help establish Product Management as a key discipline within the agency — creating frameworks for discovery, documentation, and delivery.

• Mentor colleagues in product-led, scope-driven methodologies across various teams.

• Contribute to the agency's thought leadership by developing case studies and best practices for enterprise commerce.

⛳️ Requirements

• 3+ years of experience in Product Management or related fields (e.g., Business Analyst, Product Owner).

• Demonstrated success in delivering large-scale digital commerce initiatives, including platform migrations from legacy systems like SFCC, Magento, or Hybris to modern SaaS platforms.

• Profound understanding of Shopify Plus and the wider commerce technology ecosystem — encompassing ERP, OMS, PIM, CRM, CDP, and payment systems.

• Excel in enterprise stakeholder environments, confidently collaborating with C-suite executives, product teams, and engineering groups.

• Proficient in agile delivery methodologies (Scrum, SAFe) and discovery frameworks, with a structured yet adaptable approach.

• Outstanding communicator and facilitator capable of bringing clarity, alignment, and focus to complex, multi-stakeholder projects.

• Blend of technical knowledge (APIs, integrations, architecture basics) with strong commercial insight, consistently focused on ROI and client value.

• Analytical and detail-oriented, comfortable in defining and monitoring KPIs to measure success and impact.

• Adaptable and thrive in uncertain environments — driving clarity, safeguarding scope, and assisting teams in achieving meaningful results.

🏝️ Benefits

• Work From Anywhere: Select your workspace — all you need is a reliable internet connection and a passion for building!

• Work / Life Balance: We believe in our team's ability to achieve a fulfilling career while taking time to unplug and enjoy life.

• Employee Care: We offer comprehensive benefits (healthcare, dental, vision) for our employees, including a 401k for US staff.

• Unlimited PTO: Everyone deserves a break. Take at least 15 days off annually, and more if needed — just be considerate and keep the team informed.

• Regular Team Retreat: Join us for a week of team bonding at remarkable destinations. Recent trips have included the Dominican Republic, Cancun, and Hawaii — plus one guest welcome.