Product Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the product roadmap and influence the product direction for solutions in emergency response and incident management.

• Lead product discovery initiatives with customers, internal users, and stakeholders, synthesizing both qualitative feedback and quantitative data to pinpoint high-impact opportunities.

• Balance the needs of customers with operational realities, regulatory considerations, scalability, and technical feasibility.

• Make product decisions informed by customer insights, operational data, and market analysis.

• Convert user needs and business objectives into clear product requirements, user stories, and success criteria.

• Develop a thorough understanding of our users' intricate operational and response environments.

• Collaborate closely with Engineering and Product Design to deliver essential capabilities and user-focused experiences.

• Drive prioritization decisions based on customer impact, technical feasibility, and strategic alignment.

• Clearly communicate product direction, trade-offs, and progress to stakeholders across Engineering, Sales, Customer Success, and Operations.

• Define and monitor product success metrics, using insights to inform iterations and continuous improvement.

• Lead cross-functional coordination for product releases and launches, ensuring successful adoption and rollout across customer and internal teams.

⛳️ Requirements

• Over 5 years of experience in Product Management, with a strong emphasis on building and scaling software products.

• Demonstrated success in managing complex software systems from discovery through to delivery.

• Previous experience in incident management, public safety, or mission-critical systems is advantageous, though not mandatory.

• Familiarity with products that integrate software and physical systems, with the ability to navigate technical and operational constraints.

• Proven ability to effectively collaborate with Engineering and Product Design to deliver high-quality, user-centered software solutions.

• Strong problem-solving abilities, capable of breaking down ambiguous issues into clear product decisions and outcomes.

• Comfort in a high-growth environment with changing priorities and incomplete information.

• Excellent written and verbal communication skills, including the ability to convey priorities, trade-offs, and product direction.

• A data-informed approach to planning the roadmap, prioritization, and iterations.

• Occasional travel may be required for internal meetings, customer engagements, or industry events.

🏝️ Benefits

• Remote-first work environment; we provide workplace flexibility.

• Participation in a company-wide discretionary bonus program.

• Fifteen days of paid time off (PTO) along with twelve company holidays.

• Three days of paid sick leave and one floating holiday.

• Monthly reimbursement for devices.

• Up to $2500 per year reimbursement for eligible education expenses.

• A variety of healthcare plans to meet your needs (medical, dental, vision).

• 401(k) Plan with a 4% employer contribution to assist you in planning for your future.

• Employee Referral Bonus.

• Charitable Program Match.