Product Manager

This is a fully remote position, open to applicants in Florida.

📋 Description

• Assist in the cross-functional implementation of high-quality products and enhancements, ensuring timely delivery, budget adherence, and alignment with defined success criteria.

• Utilize analytics and feedback from stakeholders to identify user needs, prioritize tasks, and guide the creation of customer-facing documentation and training.

• Contribute to the product roadmap for BenefitHub’s consumer applications, which encompass mobile apps, web platforms, and browser extensions.

• Aid in identifying and prioritizing features that boost user engagement, generate savings, and promote business growth.

• Conduct both qualitative and quantitative research (including interviews, support insights, and usage data) to define and validate user challenges.

• Focus on customer impact through persona-driven decision-making and validation from customers.

• Apply Agile best practices throughout planning, prioritization, retrospectives, and post-launch evaluations, utilizing tools such as Jira and Confluence.

• Monitor OKRs and KPIs; assess product performance via analytics and feedback from customers.

• Use tools like Claude, Google Analytics, Power BI, Excel, and A/B or multivariate testing platforms (e.g., Optimizely) to gain insights and drive ongoing optimization.

• Develop documentation and training materials for customers and essential customer-facing teams (marketing, sales, support, account management).

• Stay updated on competition, market trends, client feedback, and vendor capabilities to identify opportunities and product improvements.

⛳️ Requirements

• Bachelor’s degree in business, Computer Science, or a related field.

• Over 2 years of experience in product management, ideally in a data-driven, eCommerce, or B2C technology context.

• Proven experience in launching features for mobile and web-based consumer applications.

• Understanding of headless commerce architectures and omnichannel digital experiences.

• Ability to leverage data to guide product decisions, assess success, and enhance user outcomes.

• Excellent communication skills, with the ability to collaborate effectively across both technical and non-technical teams.

• Comfortable with delivering presentations, leading meetings, and creating comprehensive documentation.

• Proficient in Google Analytics and Power BI.

• Experience in Agile development environments and familiarity with project management tools such as Jira and Confluence.

• Exposure to UX/UI collaboration, customer experience design, or behavioral analytics.

• Experience contributing to products in high-growth, customer-focused organizations.

🏝️ Benefits

• Medical, Vision, and Dental coverage (Employer pays 75% of monthly contributions).

• Domestic Partner Coverage available for all insurance plans.

• 100% employer-paid Life Insurance.

• 401(K) retirement plan options, including employer contributions.

• Generous Paid Time Off (PTO).

• Comprehensive Paid Paternity and Maternity Leave Policies.

• 11 Holidays (including a day off after Thanksgiving).

• Opportunities for professional development.

• Flexible work schedules.

• A collaborative and innovative work environment.

• Remote-friendly work arrangements.

• Employee discount program.

• Flexible Spending Account program.

• Voluntary Benefit Programs (STD, LTD, Life Insurance, Accident).