Product Leader – Dental Billing

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership and lead the database business category.

• Responsible for the success of the business category.

• Manage the profit and loss (P&L) for the business category; proactively analyze profitability, growth, and expenses; investigate unusual items while preparing monthly performance reports for management; collaborate with finance to plan and report annual and quarterly sales forecasts and profitability.

• Define and own objectives and key results (OKR) for the business category.

• Develop the business category strategy and ensure effective execution.

• Perform comprehensive market analysis and gather customer insights to identify opportunities, define target markets, and shape product strategies.

• Comprehend customer pain points, needs, and the competitive landscape.

• Establish buyer personas and develop a thorough understanding of customer journeys and experiences.

• Create and manage the product roadmap, collaborating cross-functionally to prioritize features and achieve business goals.

• Ensure product development aligns with business objectives and meets customer needs.

• Lead the formulation of clear product vision statements, value propositions, and positioning to distinguish from competitors.

• Develop essential software scopes that enhance service delivery and support from the Service Operations Team.

• Define product features and identify the right tools that improve service delivery and operational support from the Service Operations Team to offer a best-in-class service to clients.

• Collaborate closely with engineering, design, marketing, and sales teams to ensure timely delivery of product features that are within scope and meet customer expectations.

• Provide direction on customer needs, feature prioritization, and product release schedules.

• Coordinate product launches, ensuring all teams are aligned and prepared for successful market entry.

• Analyze market trends, customer feedback, and product performance data to continually refine product strategy and enhance outcomes.

• Assess product success and drive improvements in both product and processes.

• Stay updated on industry trends, emerging technologies, and competitive products to ensure our product offerings remain innovative and distinct.

• Develop and maintain competitive analysis and market intelligence to guide pricing, positioning, and market strategies.

• Act as the voice of the customer within the organization, ensuring product features and enhancements are driven by customer needs and insights.

• Build and maintain strong relationships with key customers (both internal and external), ensuring ongoing alignment with their needs.

• Support operations teams in delivering services to eAssist customers.

• Engage in special projects and perform additional duties as required.

⛳️ Requirements

• Previous experience in Revenue Cycle Management and product leadership/product management is preferred.

• Experience in dental billing is a plus.

• Background in forecasting and product P&L is advantageous.

• Experience in developing a product roadmap is a plus.

• One year of dental office experience is preferred.

• At least one year of project coordination experience is a plus.

• Strong understanding of product strategy, product life cycle management, and market positioning.

• Excellent communication and interpersonal skills, with the ability to influence and align diverse teams and senior leaders; effective interaction with senior management and key stakeholders.

• Ability to distill complex customer and market data into clear, actionable insights and product strategies.

• Exceptional planning and organizational skills and techniques.

• Capability to plan and manage complex and successful projects; understand available resources, develop timelines, budgets, and assign responsibilities.

• Advanced independent decision-making, analytical, and problem-solving skills.

• Lead teams to achieve product objectives and address complex business challenges in innovative and effective ways.

• Ability to exercise discretion and maintain confidentiality with sensitive situations and documentation.

• Excellent written and verbal communication skills.

• Must demonstrate enthusiasm for identifying and implementing process improvements.

• Ability to create and deliver high-level presentations to senior management.

• Proficient computer skills, including the ability to utilize all G Suite applications such as Gmail, Google Sheets, and Google Docs; intermediate competency with Google Sheets or Excel.

🏝️ Benefits

• eAssist is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.