Product Implementation Specialist

This is a fully remote position, open to applicants in New York.

📋 Description

• Effectively oversee customer launches from initiation to transition to Customer Success.

• Develop and maintain productive, professional relationships with key customer personnel, including management, executives, and clinical staff.

• Aid in comprehending the current customer workflow while identifying the ideal alignment for eHealth products.

• Alleviate critical issues between the customer and eHealth.

• Identify ways to define, drive, and showcase the value (ROI) provided.

• Ensure consistent messaging aligns with all corporate strategies.

• Conduct regular reviews with customers during the post-launch phase, including detailed case and submission assessments.

• Maintain action logs for all customer requirements.

• Track customer trends and respond appropriately throughout the ownership period.

• Provide ongoing customer training and optimization.

• Capable of managing multiple projects simultaneously.

• Able to complete tasks accurately within strict deadlines.

• Proactively evaluates, clarifies, and validates customer needs consistently, acting as a customer advocate.

• Collaborate with the eHealth VP of Enterprise Sales, Customer Success managers, Director of Clinical Optimization, Operations Director, and Operations managers.

• Keep a working knowledge of all necessary platforms (SalesForce, Box.com, Trello, etc).

⛳️ Requirements

• An associate’s degree in a relevant field of study is required; a bachelor’s degree in a business discipline is preferred.

• Three (3) to five (5) or more years of relevant work experience.

• Project management experience is preferred.

• Demonstrate effective educational and presentation skills in various settings, from one-on-one interactions to formal large group presentations.

• Ability to work independently with minimal or no direct supervision.

• Experience with Electronic Medical Records is preferred.

• Proficiency in computer software (Excel, Word, Outlook, PowerPoint, etc.).

• Excellent written and verbal communication skills.

• Ability to learn and retain a deep understanding of eHealth Technologies business.

• Capacity to interact and collaborate with all employees.

• Must be adept and comfortable working in a fast-paced entrepreneurial environment and able to manage change and ambiguity effectively.

• Exercise sound judgment and employ creative problem-solving skills.

• Ability to complete tasks accurately under tight deadlines.

• Capability to manage multiple projects concurrently.

🏝️ Benefits

• Willingness and ability to travel 25%.

• Opportunities for professional development.