Product Implementation Manager, iQueue for Operating Rooms

This is a fully remote position, open to applicants in Alaska, +13 more states.

📋 Description

• Oversee customer implementations of iQueue for Operating Rooms from the initial kickoff and discovery phase through data acquisition, solution design, product configuration, validation, and rollout.

• Collaborate with cross-functional members of the Customer Success team to guarantee that the product and workflows are designed and configured both accurately and optimally.

• Facilitate discovery and design sessions with clinical and operational stakeholders to comprehend workflows and align the solution with operational objectives.

• Work alongside perioperative leadership to translate clinical requirements into optimized workflows, promoting decisions and stakeholder alignment throughout the implementation phases.

• Engage and persuade executive stakeholders to align on operational targets, foster adoption, and ensure accountability for achieving measurable results.

• Articulate technical requirements and ensure that customer IT and operational teams have a clear understanding of data, integration, and setup necessities.

• Configure the product to mirror customer workflows, including block build, scheduling setups, access management, and OR utilization optimization.

• Design and carry out validation and user acceptance testing to confirm system functionality, data accuracy, and workflow alignment before going live.

• Navigate through complex data sets to troubleshoot issues, validate inputs, and support implementation decisions.

• Lead change management initiatives to encourage adoption and ensure that the product becomes the definitive source for OR analytics and other workflows (such as scheduling, staffing, etc.).

• Monitor the progress of implementations, proactively identify risks, and ensure preparedness for a successful go-live.

• Travel up to 20–50% to customer sites.

⛳️ Requirements

• Bachelor's degree or equivalent years of relevant experience.

• A minimum of 3 years of professional experience in a client- or customer-facing role within the healthcare sector (e.g., consulting, implementation, hospital operations).

• Strong analytical and data-driven problem-solving abilities; experience with complex datasets is essential.

• Familiarity with healthcare IT systems and data (experience with EHR preferred).

• Proven experience working with executive-level stakeholders and achieving alignment in complex settings.

• Experience collaborating with cross-functional teams (product, engineering, clinical).

• An intense commitment to customer success—you take ownership and swiftly resolve issues.

• Exceptional communication, facilitation, and stakeholder management capabilities.

• Strong project management skills, including the ability to manage multiple workstreams and coordinate cross-functional teams with meticulous attention to detail and organization.

• Solid familiarity with project management tools and best practices.

🏝️ Benefits

• Competitive compensation package that includes base salary, target bonus, and stock options.

• 401(k) Match.

• Comprehensive healthcare benefits.

• Generous Paid Time Off and Parental Leave.

• Monthly reimbursement for Skill Building.

• Monthly reimbursement for Wellness, Transportation, and/or Home Office expenses.

• Education Reimbursement for select courses/programs.