Product Experience Designer

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Develop comprehensive customer and associate experiences across web, mobile, and innovative channels.

• Produce wireframes, user flows, prototypes, and high-fidelity design assets.

• Partner with Product, Engineering, Research, and Content teams to address customer challenges.

• Perform and utilize customer research, usability testing, analytics, and feedback for informed design decisions.

• Assist in shaping content and messaging within experiences when relevant.

• Leverage AI tools to enhance discovery, ideation, prototyping, and content creation processes.

• Present design concepts and recommendations to stakeholders effectively.

• Contribute to the development of design systems, patterns, and best practices.

• Balance customer requirements, business objectives, and technical limitations to provide effective solutions.

⛳️ Requirements

• At least 3 years of experience in Product Design, UX Design, Interaction Design, or a related discipline.

• A portfolio showcasing customer-centered design principles and quantifiable impact.

• Proven experience in designing digital products from initial concept to launch.

• Expertise with industry-standard design and prototyping tools.

• Experience working collaboratively with Product Managers and Engineers throughout the product lifecycle.

• Excellent communication, storytelling, and stakeholder management abilities.

• Capability to thrive in ambiguous and rapidly changing environments.

• Genuine interest in AI and familiarity with AI-enabled tools in your design workflow.

• Experience in content design or content strategy is preferred.

• Familiarity with designing AI-driven, conversational, or intelligent experiences is preferred.

• Experience in conducting usability testing or customer research is preferred.

• Background in contributing to or enhancing design systems is preferred.

• Experience collaborating across multiple experience disciplines, including content, service design, and research is preferred.

🏝️ Benefits

• Medical and prescription drug coverage for eligible associates and their dependents.

• Participation in the H&R Block Retirement Savings Plan (401(k) Plan).

• Access to the Employee Assistance Program.

• (Virtual) fitness center programs available.

• Associate discount program.

• Business Travel Accident Insurance coverage.

• Associate Tax Preparation benefit.

• Competitive salary package.

• Comprehensive benefits offered.

• Opportunities for continuous learning.

• Support for personal and professional life both in and out of the workplace.

• Potential eligibility for incentive compensation or short-term incentive programs.