Product Engineer

This is a fully remote position, open to applicants in Arizona, +1 more state.

📋 Description

• Deliver technical product support to Sales, Product Management, Operations, and clients for designated networking, data center, and associated technology products.

• Engage in discussions with customers and internal teams to comprehend technical requirements and suggest suitable product configurations, alternatives, or solutions.

• Investigate product specifications, compatibility, features, configurations, and technical prerequisites.

• Resolve product, equipment, configuration, and application issues while recommending suitable solutions or subsequent actions.

• Aid in the development of network and infrastructure solutions tailored to customer needs, product capabilities, availability, and cost factors.

• Offer technical guidance concerning current and legacy product lines.

• Assist with product selection by providing specifications, compatibility details, configuration advice, and technically suitable alternatives.

• Support the technical assessment of returned, defective, or damaged products and advise on appropriate resolutions.

• Collaborate with Operations and technical teams on product testing and evaluation.

• Participate in vendor training and enhance knowledge of new technologies, products, and product lines.

• Conduct product research and help evaluate new products, technologies, and vendors.

• Create and present technical product information and training to internal teams and customers as needed.

• Supply technical insights and subject-matter expertise to Marketing for product-related content and initiatives.

• Cultivate cross-functional knowledge of Product Management processes and assigned product categories.

• Stay updated on networking and infrastructure technologies and industry trends.

• Record technical findings, recommendations, configurations, and solutions.

• Escalate complex or high-risk technical issues to senior technical personnel.

• Carry out other assigned responsibilities.

⛳️ Requirements

• Associate degree in Networking, Information Technology, Computer Science, Engineering Technology, or a similar technical field, or an equivalent combination of relevant education, certifications, training, and experience.

• Three years of pertinent technical experience in networking, infrastructure, technical support, product support, systems support, or a related technology environment.

• CCNA certification with robust enterprise networking experience.

• Capability to review customer requirements/BOMs and propose equivalent or alternative solutions across Cisco, HPE/Aruba, Arist, and other manufacturers.

• Basic understanding of networking concepts, hardware, infrastructure, and related technologies.

• Proven ability to research and interpret product specifications and technical documentation.

• Strong analytical, troubleshooting, and problem-solving abilities.

• Proficiency in communicating technical information clearly to both technical and non-technical audiences.

• Excellent organizational skills with the capacity to manage multiple priorities.

• Demonstrated customer service focus and ability to work effectively across teams.

• Willingness and ability to continuously enhance technical and product knowledge.

• Preferred: CCNP Enterprise certification.

• Preferred: In-depth knowledge of Layer 2/Layer 3 networking, BGP, OSPF, VLANs, VXLAN/EVPN, MLAG, STP, routing, switching, optics, and high-speed Ethernet.

• Preferred: Experience in designing, configuring, and troubleshooting multi-vendor enterprise and data-center networks.

• Preferred: Industry or manufacturer certifications related to networking, infrastructure, or assigned product technologies.

• Preferred: Experience in supporting networking or data center equipment.

• Preferred: Experience collaborating with enterprise networking manufacturers, products, or technologies.

• Preferred: Experience providing technical support to sales teams or clients.

• Successful completion and passing of a background check and drug test.

🏝️ Benefits

• Health insurance and prescription drug coverage.

• Dental and Vision insurance.

• Company-paid basic life and AD&D insurance along with voluntary life options.

• Company covered short and long-term disability and buy-up options.

• Critical illness, accident, and hospital indemnity insurance.

• Flexible spending accounts.

• Identity Theft & Fraud Protection.

• Legal Insurance.

• Pet insurance.

• Traditional and Roth 401(k) retirement plan with company match.

• Employee Assistance Program.

• Tuition reimbursement.

• Paid vacation, sick/personal days, and holidays.

• Flexible work arrangements.