Product Enablement Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the feature release process from start to finish, encompassing timelines, cross-departmental coordination, readiness criteria, and decisions regarding release readiness.

• Lead the cross-functional Feature Release Team, which includes representatives from Product, Marketing, Sales, Customer Experience (CX), and Support.

• Convert technical release information into accessible product knowledge for teams that interact with customers.

• Facilitate internal readiness communications, training sessions, and readiness evaluations.

• Collaborate with Customer Marketing, Customer Enablement, and the Technical Writer to ensure customer-facing readiness.

• Maintain resources such as talk tracks, one-pagers, training presentations, recorded sessions, FAQs, quick-reference guides, website product-led content, and in-product help resources.

• Provide guidance for demos and configure demo scenarios in partnership with Sales and CX Enablement.

• Work alongside Product Managers, Development, and Product Marketing on demo environments and updates for Golden Demos.

• Create and present refresher courses, in-depth training, role-specific instruction, and contributions to onboarding processes.

• Enhance technical expertise within Sales and CX teams, empowering them to engage in technical discussions without escalating issues.

• Detect and address gaps in product knowledge in collaboration with enablement and marketing teams.

• Manage and maintain a comprehensive library of AI skills and supporting materials, including documentation and retirement processes.

• Establish standards for the development and utilization of AI skills, providing guidance on quality to teams.

• Gather internal feedback regarding releases and offer structured insights to Product Managers.

• Monitor enablement performance metrics, escalation rates, demo readiness, support volume, adoption, and usage of AI skills; report findings and make necessary adjustments.

⛳️ Requirements

• A minimum of 3 years of experience in Sales, Customer Experience (CX), Support, Enablement, or Product Enablement within a B2B SaaS environment.

• Extensive experience with ChurnZero is highly preferred.

• Direct experience in selling, demonstrating, implementing, or supporting ChurnZero or a similar Customer Success platform is a significant advantage.

• Proven ability to manage cross-functional projects within tight deadlines, including accountability for work without direct authority.

• Strong technical skills, including a solid understanding of data models, configurations, edge cases, and integrations.

• Exceptional written and verbal communication abilities.

• Proficient with AI tools, including the creation of repeatable AI skills, evaluating output quality, and managing skills lifecycle.

• Capability to coordinate multiple teams without holding direct authority.

• Effective project management skills for overseeing multiple releases at various stages.

• An analytical mindset with the ability to measure outcomes and make adjustments as needed.

• Proactive, organized, customer-focused, adaptable, and collaborative.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional development and career growth.

• Flexible work environment that promotes work-life balance.

• Access to cutting-edge tools and technologies.