Product Education Manager – AI-Enabled

This is a fully remote position, open to applicants in Slovakia, +1 more country.

📋 Description

• Proven experience managing product content within a SaaS organization, encompassing documentation, onboarding, product training, or enablement.

• Capability to analyze product modifications and discern their effects on customers and internal teams.

• Proficient in clear and straightforward writing, with a talent for simplifying setup instructions.

• Experience in developing AI-driven workflows, automations, or documentation processes.

• Skill in identifying when AI is suitable and when human input is essential.

• Data-informed methodology utilizing searches, inquiries, blockers, activation, and adoption metrics.

• Familiarity with Claude, GitHub, and Markdown, or a willingness to learn swiftly.

• Preferred experience with tools like Mintlify, Appcues, Storylane, or similar platforms.

• Background in telephony, contact center, or sales software is a plus.

• Proficiency in additional languages is an advantage.

⛳️ Requirements

• Experience owning product content in a SaaS company, including documentation, onboarding, product education, or enablement.

• Ability to interpret product changes and identify implications for customers and internal teams.

• Clear, plain writing and ability to simplify setup instructions.

• Experience building AI-enabled workflows, automations, or documentation pipelines.

• Ability to determine where AI is appropriate and where human involvement is needed.

• Data-driven approach using searches, questions, blockers, activation, and adoption metrics.

• Comfortable with Claude, GitHub, and Markdown, or able to learn quickly.

• Experience with Mintlify, Appcues, Storylane, or similar tools preferred.

• Background in telephony, contact center, or sales software preferred.

• Additional languages preferred.

🏝️ Benefits

• Equity earned over time based on seniority, tenure, and consistent impact.

• Unlimited PTO.

• Fully remote option with four European hubs.

• Flexible working hours.

• MacBook for work.

• Home-office allowance.

• 4 extra company-wide days off per year (Recharge Fridays).

• Fitness allowance.

• Up to €5,000 per referral.

• Two company offsites per year.

• Annual CloudTalk swag with points system.