Product Director – Professional Services

This is a fully remote position, open to applicants in Spain.

📋 Description

• Take ownership of the Professional Services product vision, strategy, and multi-horizon roadmap; ensure alignment with Unit4's platform strategy and commercial growth objectives.

• Focus on feature outcomes beyond mere delivery — establish clear goals for adoption, usage, and customer impact for each capability you advocate, and assess performance against these objectives following launch.

• Act as the internal expert on the Professional Services sector, equipping product, marketing, analyst relations, and pre-sales teams with the industry insights necessary for effective positioning, demonstration, and sales.

• Manage a prioritized product backlog with dedicated engineering resources - outlining outcomes, success metrics, release schedules, and quality standards.

• Convert extensive PSO market understanding into actionable, investment-backed product specifications: opportunity assessments, problem statements, and make-or-partner decisions.

• Develop industry-specific solution blueprints, reference configurations, and pre-built templates that expedite customer time-to-value.

• Represent the vertical perspective in planning discussions with horizontal product teams, ensuring PSO requirements are integrated into platform investments.

• Collaborate with the Industry Growth Director on launch readiness, pricing strategies, packaging, and field enablement for new capabilities.

• Engage directly with strategic customers and the PS Industry Board to validate roadmap direction, co-innovate, and provide evidence of outcomes.

• Keep abreast of the competitive landscape — understand what NetSuite, Workday, Deltek, Kantata, and others are delivering and its implications for Unit4's positioning.

• Collaborate with partners to enhance the value proposition for PSO customers.

⛳️ Requirements

• Demonstrated product management experience in developing enterprise software - ERP, PSA, or enterprise SaaS - specifically for professional services organizations.

• You have successfully launched products utilized by PSOs, rather than only providing advisory input.

• Profound operational knowledge of PSO operations: from pipeline management to resource allocation to revenue generation, including utilization rates, engagement profitability, billing models, and economics concerning partners and shareholders.

• Strong grasp of the essential PSO processes your product must support: project accounting and billing (including the evolving invoicing landscape as AI transforms service delivery), project planning and execution, time and expense management, and resource planning across the complete spectrum of a mid-market professional services firm’s jobs-to-be-done.

• A well-defined perspective on the direction AI is taking the professional services business model — from automating billable tasks to the emergence of outcome- and subscription-based pricing — and its implications for the ERP solutions these firms will require.

• A commercial mindset: you recognize how product decisions influence ARR, win rates, and customer retention.

• Excellent communication and stakeholder engagement abilities at both C-suite and practitioner levels.

🏝️ Benefits

• A culture founded on trust and accountability - empowering you with the freedom and autonomy to succeed and make an impact.

• Work-life balance - supported by our Flexible Leave Paid Time Off policy, remote working options, Global Wellbeing Days, and other excellent benefits.

• Opportunities for growth - we offer the tools and guidance necessary for you to concentrate on what truly matters, enabling you to deliver your best work.

• Collaborate with talented colleagues, role models, and mentors - work, learn, and be inspired by some of the top talent in the software industry.

• A commitment to sustainability - through initiatives like our Environmental, Social, and Governance strategy and the Act4Good program.

• A safe and inclusive workplace – backed by our Employee Resource Groups, which are accessible to everyone.