Product Director, Professional Services

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Take ownership of the vision, strategy, and multi-horizon roadmap for Professional Services products.

• Ensure alignment of the roadmap with Unit4's platform strategy and commercial growth objectives.

• Establish feature outcomes, adoption targets, usage objectives, customer impact metrics, success indicators, release schedules, and quality standards.

• Act as the internal expert for the Professional Services vertical.

• Manage a prioritized product backlog alongside dedicated engineering resources.

• Convert market insights from PSO into product requirements, opportunity assessments, problem definitions, and build-vs-partner evaluations.

• Develop industry-specific solution blueprints, reference configurations, and pre-designed templates.

• Advocate for PSO requirements in discussions with horizontal product teams.

• Collaborate on launch readiness, pricing strategies, packaging, and field enablement.

• Engage with strategic customers and the PS Industry Board to validate the direction of the roadmap and foster co-innovation.

• Keep track of competitors such as NetSuite, Workday, Deltek, and Kantata.

• Work with partners to enhance the value proposition for PSO clients.

• Define and uphold the professional services industry roadmap.

• Convert workflows and challenges into product requirements across ERP modules.

• Collect and verify requirements through customer interviews, market research, and regulatory assessments.

• Promote AI, automation, predictive analytics, intelligent workflows, and decision augmentation.

• Collaborate with Product Marketing, Sales, Customer Success, UX, engineering, and operations teams.

• Observe competitive offerings, market changes, and compliance trends.

• Assist in discovery, validation, and launch initiatives.

⛳️ Requirements

• Demonstrated product management experience in developing enterprise software—ERP, PSA, or enterprise SaaS—for professional services organizations.

• Proven track record of delivering products utilized by professional services organizations.

• Extensive operational understanding of PSO processes, encompassing pipeline-to-resource-to-revenue, utilization, leverage economics, engagement profitability, billing models, and partner/shareholder economics.

• Strong expertise in project accounting and billing, project planning and execution, time and expense management, and resource planning.

• Well-defined perspective on the influence of AI on professional services business models and ERP requirements.

• Commercial acumen with knowledge of ARR, win rates, and customer retention metrics.

• Excellent communication and stakeholder engagement abilities at both C-suite and practitioner levels.

• Experience in product management within enterprise SaaS platforms.

• Thorough understanding of professional services business models, including project-based delivery, utilization, billing, scheduling, and compliance.

• Capability to influence without authority in a matrixed environment.

• Ability to translate complex industry requirements into scalable product solutions.

• Exceptional communication, analytical, and stakeholder engagement skills.

• Familiarity with ERP or PSA platforms.

• Awareness of mid-market services firms and their operational challenges.

• Experience in AI-driven or data-rich product environments.

• Security clearance and background checks may be required for customer projects and sensitive data.

🏝️ Benefits

• Flexible Leave Paid Time Off policy.

• Opportunities for remote work.

• Global Wellbeing Days.

• Opportunities for professional growth.

• Access to tools and guidance for career development.

• Work alongside talented colleagues, role models, and mentors.

• Engagement in Environmental, Social, and Governance initiatives.

• Participation in the Act4Good programme.

• A safe and inclusive working environment.

• Employee Resource Groups available to everyone.

• Commitment to equal opportunities.