Product Designer, UX, Customer Journey

This is a fully remote position, open to applicants in United Kingdom, +4 more countries.

📋 Description

• Create and sustain journey maps for CEOs, founders, client administrators, end users, and the deployment team.

• Monitor client rollouts and installation sessions, recognize usability issues, and prioritize them for the engineering team.

• Establish and monitor metrics for activation, adoption, and time-to-first-value experiences.

• Design essential desktop application interfaces, including the daily brief, meetings library, calendar, and chat features.

• Develop the mobile application and administrative panel.

• Craft the onboarding process from the initial installation through data source connection to the first meaningful response.

• Prepare specifications and prototypes for engineers and AI agents.

• Evaluate completed work and return it if the user experience falls short.

• Develop the Valis design system from the ground up and ensure its maintenance within the codebase.

• Oversee in-app notifications, release notes, user documentation, and training sessions.

• Customize product communications for both CEOs and employees.

⛳️ Requirements

• 7+ years of experience in product design, including a minimum of 3 years managing the end-to-end experience of a B2B SaaS product.

• A portfolio that demonstrates the ability to simplify complex products, including data-intensive tools, admin and permission flows, as well as desktop and mobile applications.

• Strong skills in UX and UI, encompassing research, journey mapping, information architecture, and high-quality visual and interaction design.

• Experience in building a design system from the ground up and facilitating its adoption by engineers.

• Proven track record in designing onboarding processes and in-product communications that yield measurable results.

• Regular, hands-on experience using AI tools such as Claude, Claude Code, or similar technologies.

• Capability to draft specifications that an AI agent can implement.

• A product-focused mindset in a dynamic product environment.

• Proficiency in English.

• Nice to have: experience in designing AI-native products, including assistants, agents, chat functionalities, or generated content.

• Nice to have: skills in prototyping using React / TypeScript and collaborating in GitHub with engineers.

• Nice to have: experience with enterprise users, including administrators, IT professionals, security personnel, and access management.

• Nice to have: a solid working knowledge of the Russian language.

🏝️ Benefits

• Competitive base salary.

• Performance-based bonus structure.

• Opportunity to join a team during a phase of rapid growth.