Product Designer III – Ecommerce, Consumer

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Act as the design authority for digital channels within the Ecommerce and Consumer ecosystem, emphasizing self-service journeys.

• Revamp and enhance self-service experiences and digital platforms.

• Minimize the need for human support transfers and address operational tracking challenges.

• Incorporate cutting-edge solutions utilizing artificial intelligence virtual assistants.

• Plan, execute, and analyze qualitative and quantitative research, which includes surveys, usability testing, benchmarking, and interviews.

• Convert data into actionable insights and track design and business performance metrics.

• Create comprehensive solutions informed by heuristics, usability, information architecture, WCAG, and data analysis.

• Integrate AI tools into initiatives and advance the development of virtual assistant and self-service pathways.

• Articulate design choices and influence the prioritization of the roadmap.

• Collaborate with logistics, shipping, disputes, product, and engineering teams across matrixed environments.

• Spearhead continuous validation, A/B testing, and agile experimentation aimed at enhancing conversion rates and operational efficiency.

• Facilitate ideation, co-creation, and interdisciplinary workshops.

• Ensure adherence to and the development of the corporate Design System and digital accessibility guidelines.

• Partner with PMs and engineering teams on defining, refining, and prioritizing the backlog.

⛳️ Requirements

• Proven experience in digital product design (UX/UI), overseeing the complete process to build and refine user journeys.

• Extensive background in ecommerce, complex digital products, or self-service/customer support channels.

• High proficiency in qualitative and quantitative research methods, information architecture, prototyping, and design tools.

• Familiarity with Figma, Miro, and usability testing platforms.

• Practical experience in utilizing artificial intelligence tools within product design workflows.

• Solid understanding and stringent application of WCAG guidelines and Design System governance.

• Strong analytical abilities with a focus on business metrics and A/B testing outcomes.

• Capability to align and coordinate requirements across multiple stakeholders in dynamic settings.

• Experience with scalable self-service journeys, chat, chatbots, or AI-driven virtual assistants is an advantage.

• A postgraduate degree, specialization, or certifications in Design, Business, Technology, or Product is preferable.

🏝️ Benefits

• Flexible medical and dental insurance options.

• Prescription assistance and healthcare allowances for family members.

• Complimentary psychotherapy sessions and 24/7 telemedicine access.

• Continuous health, mental well-being, and vaccination programs.

• Meal vouchers (or on-site dining options) along with a food allowance (including an additional voucher during Christmas).

• Discounts of up to 40% on brands within our ecosystem.

• Gympass/TotalPass benefits for gym and sports studio access.

• Home office allowance to support hybrid and remote work arrangements.

• Day off on birthdays.

• Pet health insurance, partner program benefits, and travel/accommodation packages.

• Extended parental leave (180 days for mothers and 120 days for fathers).

• Support for parents with children who have disabilities or special needs, plus childcare allowances.

• School supplies allowances and child nutrition credits.

• Access to dedicated legal, psychological, and social support services.

• Private pension plans and life insurance coverage.

• Bereavement support following the loss of parents, along with payroll-deducted loan options.

• Transportation allowances and parking provisions (based on work arrangements).