Product Designer

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Assist in the discovery process to uncover opportunities for automation, dashboard enhancements, AI application, and workflow improvements.

• Document existing workflows, challenges, manual processes, barriers to data access, and issues related to user adoption.

• Facilitate user interviews, collaborative working sessions, usability testing, and feedback collection sessions.

• Aid in converting user requirements into product ideas, wireframes, prototypes, and design specifications.

• Develop user flows, journey maps, workflow diagrams, wireframes, and low- to mid-fidelity prototypes.

• Contribute to the design of AI-enhanced experiences that foster trust, transparency, feedback, and human oversight.

• Assist in organizing and synthesizing research outcomes, usability feedback, and product insights.

• Analyze usage data, user feedback, and help desk patterns to identify areas for product enhancement.

• Support the creation of training materials, onboarding processes, help content, job aids, and other resources to enable users.

• Collaborate with product, engineering, data, AI/ML, training, and support teams to ensure cohesive development.

• Document design choices, research insights, usability findings, and handoff materials for future reference.

• Partner with senior designers to enhance design quality, accessibility, and uniformity across projects.

⛳️ Requirements

• At least 1 year of experience in product design, user experience (UX), human-centered design (HCD), service design, UX research, or similar roles; relevant internships, academic projects, or portfolio work may be considered.

• A Bachelor’s degree in HCD, HCI, UX, design, or a related discipline.

• A portfolio showcasing a user-centered design approach, research-driven decisions, and comprehensive design documentation.

• Experience in creating user flows, wireframes, prototypes, journey maps, or design documentation.

• Basic knowledge of user research methodologies, usability testing techniques, workflow analysis, and research synthesis.

• Familiarity with digital products, dashboards, workflow tools, automation, or data-driven interfaces.

• An interest in AI-enabled products, responsible AI practices, or human-in-the-loop design concepts.

• Capability to convert user needs and feedback into coherent design artifacts.

• Proficiency in supporting the creation of training materials, onboarding content, help resources, or user enablement tools.

• Excellent written, visual, and verbal communication abilities.

• Strong attention to detail and a readiness to learn within a collaborative team setting.

• Proficiency in tools such as Figma, FigJam, Miro, Adobe XD, Sketch, Axure, or similar applications.

• Familiarity with project management tools like Jira, Confluence, GitLab, Azure DevOps, or comparable platforms.

• Must be a U.S. citizen with an active Secret-level security clearance.

🏝️ Benefits

• High Fringe/Full-Time