Product Design Lead

This is a fully remote position, open to applicants in Canada.

📋 Description

• Take full ownership of intricate workflows from initial problem framing to final delivery.

• Manage the ripple effects across operations, process servers, and customers effectively.

• Develop prototypes with the appropriate fidelity to validate assumptions and facilitate early decision-making.

• Share preliminary work early in the process, welcome feedback, and collaborate with Product, Engineering, and Operations teams.

• Craft cohesive workflows, interfaces, information architecture, and states throughout digital tools and operational processes.

• Enhance interaction patterns and terminology for Operations specialists, process servers, and law firms.

• Build context by shadowing Operations specialists, listening to law-firm calls, and engaging with process servers.

• Define ambiguous problems, evaluate trade-offs, and influence product direction.

• Report directly to the Director of Design and work closely with leadership in Product, Engineering, and Operations.

⛳️ Requirements

• Experience in product design or equivalent demonstrated skills, including independently managing end-to-end design for intricate product or service workflows.

• Established record of leading ambiguous product or service initiatives from concept to delivery, with clear reasoning and trade-offs.

• Strong curiosity for the domain and a quick ability to understand complex systems.

• Background in designing for internal operations, complex systems, or expert users, where workflow efficiency and trust are essential.

• Experience implementing thoughtful changes within organizations that have established workflows and deep tribal knowledge.

• Ability to create prototypes at various levels of fidelity.

• Proven experience in influencing product and technical direction across disciplines without relying on formal authority.

• Experience in developing reusable design patterns, providing constructive critique, and assisting other designers in enhancing their work.

• Candidates can work from any location within Canada.

🏝️ Benefits

• Full-time, remote, salaried position.

• Access to medical, dental, vision, disability insurance, and RRSP options.

• Monthly stipend for phone and internet expenses.

• Flexible time off, including paid planned time off, sick leave, and paid holidays.

• Provision of necessary equipment.